Cynthia Santamaria Email & Phone Number

Buenos Aires Province, Argentina

I specialise in bridging Learning Management Systems (LMS) with multi-system solutions tailored for the education sector through effective project management and systems integration.Key Achievements & Skills:* KPI Development and Reporting: Pioneered a standardised ticket completion process in Salesforce, revealing key metrics like case volumes and client satisfaction, enabling profitability evaluations and facilitating high-level management discussions* Process Innovation: Standardised case management processes and redesigned workflows to support data-driven decision-making* Data Utilisation for Strategic Insights: Analysed performance data to provide actionable insights on client engagement and satisfaction, driving strategic initiatives and informing discussions at senior-level meetings* Technical Integration, Audit, and Process Optimisation: Led projects to integrate LMS with multi-system solutions across platforms like Blackboard, Canvas, D2L/Brightspace and Moodle. Conducted comprehensive audits to enhance connectivity and user satisfaction, leveraging strong problem-solving skills to implement effective solutions. Proficient in tools such as Salesforce, Confluence, Jira, SmartSheet, Slack, Excel, Looker, Metabase and Postman to facilitate seamless integration processes and optimise workflows* Stakeholder Engagement: Cultivated strong relationships with educational institutions and publishers, ensuring alignment and satisfaction through proactive communication* Client Relations Management: Consistently praised by LMS administrators for exceptional support, reinforcing client loyalty and driving high satisfaction rates* Crisis Management: Addressed client concerns and resolved integration issues in high-pressure situations while maintaining a focus on service excellence* Adaptability and Collaboration: Thrive in dynamic environments, quickly adjusting to changing priorities while fostering a collaborative atmosphere that encourages innovative solutions

Ciudad Autónoma De Buenos Aires, Argentina

I provided strategic oversight for the Envision system, a validated cloud-based Medical Information platform. My commitment to operational integrity and FDA compliance was pivotal in ensuring audit readiness and safeguarding our ability to operate in the U.S.Key Accomplishments and Skills:* Regulatory Compliance & Risk Management: Conducted internal audits to ensure adherence to FDA regulations and Good Practice (GxP) processes, effectively identifying and mitigating compliance risks, including addressing patient data breach.* Quality Assurance & Strategic Thinking: Contributed to long-term strategic planning, aligning system enhancements with market demands. Implemented quality assurance measures and conducted thorough technical and business analyses to uphold compliance and reduce process errors.* Product Ownership & Project Management: Prioritised and coordinated project initiatives using Agile methodologies, ensuring timely delivery of enhancements aligned with organisational objectives.* Leadership & Mentorship: Took on leadership responsibilities during transitional phases, mentoring team members in compliance and validated systems, fostering a culture of accountability and resilience.* Stakeholder Engagement: Built strong relationships with diverse stakeholders, ensuring project goals aligned with regulatory requirements. Communicated complex standards effectively to both technical and non-technical audiences.* Technical Proficiency: Managed validated systems with a focus on data integrity and security, leveraging tools like ServiceNow, Jira, and Veeva Vault while creating training materials to enhance team knowledge.* Soft Skills: Demonstrated strong analytical and problem-solving abilities, proactively identifying risks and implementing preventive measures. My excellent communication and interpersonal skills fostered effective collaboration across teams and with external partners.

Ciudad Autónoma De Buenos Aires, Argentina

I served as a vital liaison between international clients and technical teams, overseeing support operations for 12 major accounts across Europe and the Americas.Key Achievements & Skills:* Strategic Oversight & Project Delivery: Managed complex support operations, ensuring effective communication and timely issue resolution, consistently delivering projects on schedule and enhancing client retention* Service Delivery Excellence & Client Relationship Management: Implemented initiatives that improved service delivery, transforming dissatisfied clients into advocates for Accenture by proactively addressing concerns and significantly boosting satisfaction* Crisis Management & Conflict Resolution: Navigated client frustrations and resolved conflicts effectively, fostering trust in challenging situations* Data-Driven Decision-Making: Created KPI reports to facilitate informed decisions and enhance operational accountability* Team Leadership: Mentored multicultural teams, promoting collaboration and continuous improvement aligned with project goals* Quality Assurance & Process Improvement: Led the optimisation of documentation and ticket management procedures, improving efficiency and reducing SLA breaches* Adaptability & Problem-Solving: Utilised strong decision-making and problem-solving skills during my transition from engineering to management, enhancing service quality* Effective Communication: Delivered presentations, including annual reports, that conveyed complex information and strengthened client trust* Cultural Sensitivity & Collaboration: Navigated the challenges of working with geographically dispersed teams to enhance collaboration* Training & Empowerment Initiatives: Developed training initiatives to enhance team skills and client communication, fostering a culture of continuous improvement* Specialisation & Recognition: Specialised in COBOL, CODA Financials, and SAP, earning recognition as a Subject Matter Expert (SME) for CODA in Latin America

Ciudad Autónoma De Buenos Aires, Argentina

As co-founder and leader, I developed a skill set in creative design, project management, client relations, and financial oversight, supporting operational excellence and strategic growth.Key Achievements and Skills:* Business Development: Co-founded a company specialising in bespoke print solutions, building a diverse clientele in sectors like aeronautics, pharmaceuticals, and banking, as well as local non-profits and arts organisations* Project Management: Oversaw the project lifecycle from concept to delivery, ensuring rigorous quality control throughout design and production* Client Relationship Management: Cultivated strong relationships through effective expectation management and open communication, fostering trust and loyalty* Financial Oversight: Developed pricing strategies and negotiated competitive pricing structures to ensure profitability and financial health* Team Leadership: Supervised sales and production teams, guiding operations and ensuring effective project execution* Adaptability & Problem-Solving: Successfully navigated prosperous and challenging periods by adjusting strategies to meet evolving client demands* Market Awareness: Stayed informed about industry trends, enabling innovative design approaches that strengthened our competitive edge* Operational Expansion: Enhanced production capabilities by investing in in-house printing technology, increasing efficiency and reducing reliance on external vendors* Customisation & Creative Design: Delivered tailored solutions by understanding client needs and produced high-quality materials—including art books, brochures, magazines, and packaging—that enhanced brand presence* Editing & Proofreading: Ensured content accuracy and stylistic consistency across publications, upholding high editorial standards* Attention to Detail & Quality Control: Maintained exceptional quality standards by conducting rigorous checks during printing processes, ensuring compliance with the highest standards

Ciudad Autónoma De Buenos Aires, Argentina

With over 16 years of experience in delivering personalised language instruction, I have cultivated a strong ability to engage diverse learners through tailored teaching strategies. My focus has always been on creating dynamic and relevant lesson plans that resonate with students, ensuring a rich and effective learning experience.Key Achievements and Skills:* Customised Instruction & Curriculum Development: Designed and implemented lesson plans and workbooks that enhanced student engagement and learning outcomes, integrating relevant themes such as modern art and popular music.* Cultural Integration: Utilised culturally relevant materials to improve student motivation and retention, making lessons more relatable and enjoyable.* Adaptability & Communication: Adjusted teaching methods to accommodate various ages and learning styles, employing clear communication to simplify complex grammar concepts and facilitate meaningful conversations.* Assessment & Feedback: Conducted regular assessments to monitor student progress, providing constructive feedback that led to measurable improvements in language skills.* Supportive Learning Environment: Created a welcoming and interactive atmosphere that encouraged active participation, helping students build confidence in their language abilities.* Time Management: Effectively balanced tutoring responsibilities with personal commitments, ensuring consistent delivery of high-quality instruction.* Interpersonal Skills: Developed strong rapport with students from diverse backgrounds, fostering open communication and engagement.* Continuous Professional Development: Maintained a high level of proficiency in British English through ongoing study and practical application, reflecting my dedication to professional growth in language education.

Bachelor Of Technology - Btech, Educational/Instructional Technology, 9.36/10

Associate Of Science - As, Computer Systems Analysis, 8.13/10

Passed courses / Total courses: 30 / 30.

Journalism Practice And Writing Workshop, Publishing, P

Journalism Writing: from the informative flash to the chronic. Gloss. Neologisms. Interview. Oral and written testimonies. Travel notes..

Magazine Publishing Workshop, Publishing, P

How to transform information into a note, making it easier and more attractive to read. How to make text share the spotlight with a series.

Bachelor'S Degree, International Relations And Affairs