Cyril Soh Email & Phone Number

Sacramento, California

Melbourne, Australia

Melbourne, Australia

Hawthorn East, Victoria

- Product support for South East Asia, Middle East Africa, Australia, New Zealand and Japan.- Driving to closure technical product (hardware and software) issues specific to the region, ensuring successful product launch and external Type Approval.- Coordinating international Type Approval activities, including product performance evaluation, issue resolution and compilation of required hardware and documentation for product submission to their local governing bodies.- Technical… Show more - Product support for South East Asia, Middle East Africa, Australia, New Zealand and Japan.- Driving to closure technical product (hardware and software) issues specific to the region, ensuring successful product launch and external Type Approval.- Coordinating international Type Approval activities, including product performance evaluation, issue resolution and compilation of required hardware and documentation for product submission to their local governing bodies.- Technical interface between the core product team, design teams and the regional field engineering teams providing specialist expert advice and guidance to achieve mutual outcomes.- Working within tight timelines and minimising risks associated with the impact of delivering within such timelines.- Assessing product performance for Type Approval submission, validating issues/solutions identified by various teams and customers through the product validation process.- Evaluating and utilising new tools to be used in the validation or support of products.- Reviewing and improving tools, processes and procedures used in the product launch process. Show less

- Responsible for the scheduling, planning and management of products being tested within Australia.- Work collaboratively and consult with global teams to gather information for status reports as required.- Manage competing priorities and stakeholder expectations flexibly, resolving a broad range of issues simultaneously resulting in exceptional service delivery.- Liaising with customers about product issues and negotiating a mutually acceptable solution allowing progress toward… Show more - Responsible for the scheduling, planning and management of products being tested within Australia.- Work collaboratively and consult with global teams to gather information for status reports as required.- Manage competing priorities and stakeholder expectations flexibly, resolving a broad range of issues simultaneously resulting in exceptional service delivery.- Liaising with customers about product issues and negotiating a mutually acceptable solution allowing progress toward product launch.- Building capacity and improving efficiency within colleagues and peers by mentoring and leading them through training to develop their knowledge and understanding of technologies and systems.- Successfully managed and brought to market seventeen products and services in my time at Motorola. Show less

Although only being in the position for four months, my role as a Field Test Engineer was to test phones to evaluate their viability to be sold into the Australian market as well as to make sure that any issues found were brought to light and resolved in a timely manner.