Cyril Spencer Email & Phone Number

Gurugram, Haryana, India

Fraud Detection: Monitor transactions and analyze patterns to identify potential fraudulent activities using fraud detection tools.Chargeback Management: Investigate and respond to chargeback disputes, gathering evidence and collaborating with payment processors to resolve issues.Investigation and Analysis: Conduct detailed investigations into suspected fraud or chargeback cases, documenting findings and supporting decisions.Reporting: Prepare reports on fraud trends, chargeback rates, and resolution outcomes for management review.Policy Improvement: Contribute to developing and refining fraud prevention and chargeback management policies.Collaboration: Work with internal teams and external partners to resolve fraud cases and improve preventive measures.

Gurugram, Haryana, India

Investigating and analyzing chargeback disputes.Gathering and submitting documentation to resolve disputes.Identifying fraud or transaction errors.Preventing future chargebacks by monitoring trends.Ensuring compliance with payment industry regulations.Collaborating with other departments to resolve issues.Maintaining accurate records and reporting chargeback trends.Minimizing financial losses due to chargebacks.

India

It was such a wonderful experience working with super talented and supportive mentors. Gained so much knowledge and understanding of various tools of digital marketing.Throughout this period of one month, gained enough knowledge about digital marketing and its aspects.Following are the skills: 1. Search Engine Optimisation (SEO)2. Facebook and Instagram Ads3. Social Media Marketing4. Blogging5. Influencer Marketing6. YouTube Marketing7. Quora8. Google Workspace

Jaipur, Rajasthan, India

Trained as a Management Trainee and learn to grow by implementing online marketing and sales best practices. I worked with the team of the Regional Head of Rajasthan, and Deputy Manager to adapt their marketing & sales strategy to match the modern customer journey.Dealt with clients about their policies obtained by SGI and keeping a track of executives working under SGI. Meet with agents to get their assured policies for their business growth and prosperity. Worked on non-motor sector policies and enquired about the payments and their working conditions.Worked on processes like CSR, CRM, COV, DBMS etc

Lucknow, Uttar Pradesh, India

Served as the Editor of the Student Christian Movement (S.C.M.) Executive Council of Lucknow Christian (Degree) College, Lucknow for the session 2019-20.Responsibility :Coordinate online or print publishing cycle and manage content areasSet publication standards and establish goals and expectationsSuggest stories and generate headline ideas in alignment with targeted audience’s preferencesOversee layout (artwork, design, photography) and check content for accuracy and errorsProofread, edit and improve stories or pieces