• Management team ModernWorkSpace Build & Run:o Maintenance of the IT infrastructure across the 7 hospital sites of HELORAo Provision of a fixed or virtual environment (Citrix) for end userso Continuous improvement of the end-user work environmento Management of the Azure tenant (Identity, Mailbox, Meeting Room, Intune, MFA, etc.)o Management of cross-functional projects and business partners:• Steering of the institution’s cross-functional projects Migration of IT domains Active participation in HR service projects (Time management, payroll, etc.) Active participation in finance service projects (ERP, defining other needs, etc.) Active participation in communication service projects Compliance of the LIS for the laboratory from a performance perspective Active participation in the merger project of the Nimy and Warquignies laboratories• Supplier Management o Definition of institutional needso Validation of deliverableso Relationship managemento Monitoring / facilitation of various committees• Contract management / Participation in drafting public contracts• Budget definition

• Management of the infrastructure and user support teamo Responsible for end user satisfactiono Implementation and maintenance of infrastructure• Management of the drug delivery platform• Management of the EPR (Electronic Patient Record) software tests • Improvement of IT security within the institution• Supplier managemento Definition of the institution's needso Validation of deliverableso Relationship managemento Monitoring / animation of the various committeeso Contract management / Participation in public contract drafting• Budget's definition• Active participation in the HELORA hospital merger project

- Contract Managemento Active participation in the pre-sale phase: Definition and implementation of MCO (Maintenance in Operational Conditions) and MCS (Maintenance in Safety Conditions) activities Declination of the requirements (technical and functional) towards the Build teams with a view to optimizing the activities from the start of Service Operationo Guarantor of compliance with customer contractual clauses (SLA)o Animation of the various working groups (Monitoring Committee, Steering Committee, Crisis cell etc.)o Translation of the support requirements to our potential subcontractors and check of their good execution- Budget management of RUN activities (MCO and MCS):o Preparation and review of budgets in relation with the Finance Departmento Establishment of action plans to increase or maintain profitability by relying on Purchasing and Management Control serviceso Responsibility for 20M € annual budget- Active participation in risk management (legal, contractual, operational and financial)- Service Management (in the ITIL sense of the term)o Implementation of (Practical) Incident, Problem and Change Management processes with operating teams and business ISo Training of actors and clientso Supplier management- Rationalization of products bringing economies of scale and better consistency in product roadmaps as part of the Product Strategy- Management and animation of a team of 5 Delivery Managers- Development of IN Group's Trust'IN offer (Trust Platform Offer)

- Control and development of the life cycle of various contracts for national and export customer accounts- Risk management (legal, contractual, operational and financial)- Customer Relationship Management (conflict or crisis resolution between the parties)- Training of operational actors in the content of the contract and its inherent risks- Guarantor of compliance with customer contractual clauses (SLA)

- Piloting the implementation of a New Generation Certification Platform (PFCNG) on behalf of the ANS (Agence du Numérique en Santé, ex-ASIP Santé)- Responsible for TMA activities on the ANS middleware (ex-ASIP Santé) and for the production of secure Titles- Management and expertise on the Passport France key management infrastructure on behalf of the ANTS- Integration of the IN Group Pass’IN offer on customer IS- Customer assistance during the VSR (Regular Service Verification) phase following the integration of the IN Group Pass'IN offer on customer IS

- Implementation of an ITSM tool within IN Groupe- Training of the IN Group Contact Center in the use of the ITSM tool- Active participation in the VABF (Validation of Correct Operation) stages of the Pass'IN solution (product allowing digital identities issued on smart cards to be managed, in an RGS *** context) on the Pass'IN offer ( Numeric identity)- Level 2 support on the solution on the IN Group Pass’IN offer- Integration of the IN Group Pass’IN offer on customer IS- Active participation in the drafting of the documentary repository as part of the IN Group Archiving tool with a view to renewing the SIAF qualification (Interministerial Service of the Archives of France- Active participation in the drafting of the document repository within the framework of obtaining RGS ** and *** homologation, receipt of a certificate of recognition on the Pass'IN offer by the CEO of IN Groupe following this obtaining- Management and expertise on the Passport France key management infrastructure on behalf of the ANTS (National Agency for Secure Titles)

See European Parliament MissionSee Mission Imprimerie Nationale.Study and establishment of a call center via the RedMine tool.

- Implementation of an ITSM tool within IN Groupe- Training of the IN Group Contact Center in the use of the ITSM tool- Active participation in the VABF (Validation of Correct Operation) stages of the Pass'IN solution (product allowing digital identities issued on smart cards to be managed, in an RGS *** context) on the Pass'IN offer ( Numeric identity)- Level 2 support on the solution on the IN Group Pass’IN offer- Integration of the IN Group Pass’IN offer on customer IS- Active participation in the drafting of the documentary repository as part of the IN Group Archiving tool with a view to renewing the SIAF qualification (Interministerial Service of the Archives of France- Active participation in the drafting of the document repository within the framework of obtaining RGS ** and *** homologation, receipt of a certificate of recognition on the Pass'IN offer by the CEO of IN Groupe following this obtaining- Management and expertise on the Passport France key management infrastructure on behalf of the ANTS (National Agency for Secure Titles)

- Monitoring of events reported by supervision tools- Job management via the OPCON scheduler- Implementation of automation script allowing to perform manual extraction tasks- Drafting of operating documents

User assistant and computer deployment

- User assistance- Implementation of a supervision tool (Nagios)- Migration of the so-called "Scientific" Information Systems to meet business constraints of the computing service (UNIX - Solaris to Suze)