Dmitry Melnikov Email & Phone Number

Belgrade, Serbia

London, England, United Kingdom

— Drove the growth processes for multiple products, worked closely with several teams to analyze and optimize the workflow, led and delivered projects that positively impacted productivity and operational costs. — Took part in building a referral program to acquire new clients and ensure maintaining the lowest possible CAC of the product. — Tested product growth hypotheses using fast prototyping and no-code platforms. — Led product launches: conducted market research, calculated unit economy, prepared CJMs, technical and design specifications, ensured delivery, managed post-launch analysis and planning.

Moscow, Russia

— Built an efficient customer success team that helps thousands of creators to share their content seamlessly with more than 100 million monthly active users. Made sure the team was maintaining a high overall resolution rate, minimal first response time, and deep empathy towards users, contributing to VK Music's retention rate and net promoter score.— Took part in the launch of Studio — VK's main tool for musicians, their managers, and labels. Contributed to building the architecture of the access system of the service and the internal tools for it, and prepared a moderation team.— Built a part of the acquisition funnel soon after the launch of Studio. Updated the customer journey and optimized several business processes to increase awareness of the new product, which resulted in acquiring up to 10% more users monthly. — Defined team's strategy and key processes, continually improving them as the product was actively scaling. — Established effective collaboration with engineering, product, marketing, and legal teams to fulfill customer needs. — Led the development of the team's internal tools, from problem identification, research, and preparing technical specifications to testing and implementing a solution. — Organized a customer feedback funnel to discover more insights and help the product team maintain a prioritized backlog.

Moscow, Russia

— Took ownership over several official online communities from 700 thousand to 3,5 million subscribers. Learned to successfully grow product awareness among different users, discover needs and increase engagement.— Took part in marketing special projects — from planning to implementation.

Moscow, Russia

— Prepared thousands of posts, articles, push notifications, press releases, and interface updates to help successfully market new products.— Ensured seamless cooperation with marketers, product and project managers, designers, developers, and C-level executives to get the job done.

St Petersburg, St Petersburg City, Russia

Mastered fast analysis and decision-making under uncertainty.

Master'S Degree, American Studies

Bachelor'S Degree, International Relations And Affairs