D'Andre Davis Email & Phone Number

United States

•​Gather initial claim information and coached clients/claimants throughout the claims process.​•​Mediated communication between customers and adjusters to resolve the conflict.•​Prepared loss runs reports as requested by customer service representatives or managers• Provide excellent customer service to agents and insurers.• Assist with underwriting questions and problems via phone email or chat•​Responsible for inbound/some outbound calls from customers related to first notice of loss and existing claims on auto/property coverage by adhering to set up, coding, and handling time requirements.•​Creates an easy, caring and confident claims experience while delivering tough messages and on occasion diffusing highly emotional and/or stressful situations for customers.•​Use claims systems to ensure a quality experience within a target handle time..

Bedford, Massachusetts, United States

▪ In charge of handling more sensitive situations with grace and compassion▪ Assist new team members in my department with their training and development (5 Employees)▪ Solve issues by contacting & working alongside multiple departments regularly to ultimately provide customer satisfaction▪ Utilize my technical experience in a high-volume environment to assist with licensing and product support▪ Continue to train and assist with the development of the department through process improvements▪ Examine contracts to find out if a customer qualifies for specialty products.

Phoenix, Arizona, United States

▪ Responsible for resolving escalated issues with tact and care▪ Responsible for the onboarding of new students through quick problem-solving skills and experienced salestactics.▪ Ensure all daily benchmark quotas are met▪ Generate referrals through multiple channels▪ Utilize my technical experience to assist with Student Portal, Five9 and internet issues▪ Take high volume inbound/outbound calls from current, former, or prospective students▪ Train new employees & perform side projects as needed▪ Continue to train and assist with the development of the department through process improvements

Ahwatukee, Az

▪ Assisted with Human Resources/ Accounting paperwork▪ Managed the set up and maintenance of medical appointments for all residents▪ Responsible for compiling all relevant medical records, credentials, resumes, and references for residents.▪ Take inbound/outbound calls from resident family members and vendors▪ Maintain a comprehensive and detailed record of all 100 rooms using Extended Care Professional’s software

Mesa, Az

▪ Handled 50+ customer interactions per day via chat or phone▪ Gave detailed, personalized, friendly and polite service to ensure customer retention and satisfaction▪ Assisted multiple customers at once in a high volume environment▪ Memorized all company products and services to be able to be able to answer customer questions quickly andefficiently and increase upsells▪ Upgraded services and offered additional products and services▪ Collected source data such as customer name, address, phone numbers, credit card information for thousands ofcustomers and enter data in company IOS software▪ Managed video meetings and completing daily benchmark goals

Mesa, Az

▪ Resolved accounts payable and receivable issues▪ Manage schedules of 4 housekeepers throughout the day▪ Prepared daily audit and checked in/out guests▪ Arranged guest transportation to tours of attraction and venues in the greater Phoenix area▪ Managed room changes for hotel guests with little disruption regardless of reason▪ Increased guest satisfaction rate by 35%▪ Ensured the hotel was generally maintained in highly clean standards

Greenfield, Ma

▪ Handled paperwork involved in aspects of payroll▪ Assisted in filing shelter program’s confidential data▪ Arranged special accommodations for guests to maintain optimal satisfaction▪ Monitored reservations to track incoming parties and special events▪ Collaborated with housekeeping and maintenance staff to address and mitigate facility issues▪ Initiated and implemented upselling techniques to promote hotel brand

Gilbert, Az

▪ Played key role in ensuring successful opening of restaurant▪ Handled client resolution inquiries▪ Organized and filed managerial paperwork▪ Trained and directed employees▪ Made sandwich orders in a fast paced environment▪ Helped receive highest inspector score for the owner in our franchise▪ Maintained inventory through invoice comparison to keep up with restaurant needs

Tempe, Az

▪ Prepared all prep for daily lunch shifts▪ Collaborated with General Manager to launch Sunway’s first delivery service▪ In charged of training employees on new software and current specials▪ Monitored employee performance throughout various tasks▪ Ordered and maintained inventory▪ Reduced food costs after identifying and eliminating inventory issues such as excess ordering, poor storage andinefficient waste management▪ Helped make orders throughout shift in a fast paced work environment