D'Andre Davis Email & Phone Number

United States

• ​Gather initial claim information and coached clients/claimants throughout the claims process.​
• ​Mediated communication between customers and adjusters to resolve the conflict.
• ​Prepared loss runs reports as requested by customer service representatives or managers
• Provide excellent customer service to agents and insurers.
• Assist with underwriting questions and problems via phone email or chat
• ​Responsible for inbound/some outbound calls from customers related to first notice of loss and existing claims on auto/property coverage by adhering to set up, coding, and handling time requirements.

Bedford, Massachusetts, United States

• In charge of handling more sensitive situations with grace and compassion
• Assist new team members in my department with their training and development (5 Employees)
• Solve issues by contacting & working alongside multiple departments regularly to ultimately provide customer satisfaction
• Utilize my technical experience in a high-volume environment to assist with licensing and product support
• Continue to train and assist with the development of the department through process improvements
• Examine contracts to find out if a customer qualifies for specialty products.

Phoenix, Arizona, United States

• Responsible for resolving escalated issues with tact and care
• Responsible for the onboarding of new students through quick problem-solving skills and experienced salestactics.
• Ensure all daily benchmark quotas are met
• Generate referrals through multiple channels
• Utilize my technical experience to assist with Student Portal, Five9 and internet issues
• Take high volume inbound/outbound calls from current, former, or prospective students

Ahwatukee, AZ

• Assisted with Human Resources/ Accounting paperwork
• Managed the set up and maintenance of medical appointments for all residents
• Responsible for compiling all relevant medical records, credentials, resumes, and references for residents.
• Take inbound/outbound calls from resident family members and vendors
• Maintain a comprehensive and detailed record of all 100 rooms using Extended Care Professional’s software

Mesa, AZ

• Handled 50+ customer interactions per day via chat or phone
• Gave detailed, personalized, friendly and polite service to ensure customer retention and satisfaction
• Assisted multiple customers at once in a high volume environment
• Memorized all company products and services to be able to be able to answer customer questions quickly andefficiently and increase upsells
• Upgraded services and offered additional products and services
• Collected source data such as customer name, address, phone numbers, credit card information for thousands ofcustomers and enter data in company IOS software

Mesa, AZ

• Resolved accounts payable and receivable issues
• Manage schedules of 4 housekeepers throughout the day
• Prepared daily audit and checked in/out guests
• Arranged guest transportation to tours of attraction and venues in the greater Phoenix area
• Managed room changes for hotel guests with little disruption regardless of reason
• Increased guest satisfaction rate by 35%

Greenfield, MA

• Handled paperwork involved in aspects of payroll
• Assisted in filing shelter program’s confidential data
• Arranged special accommodations for guests to maintain optimal satisfaction
• Monitored reservations to track incoming parties and special events
• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
• Initiated and implemented upselling techniques to promote hotel brand

Gilbert, AZ

• Played key role in ensuring successful opening of restaurant
• Handled client resolution inquiries
• Organized and filed managerial paperwork
• Trained and directed employees
• Made sandwich orders in a fast paced environment
• Helped receive highest inspector score for the owner in our franchise

Tempe, AZ

• Prepared all prep for daily lunch shifts
• Collaborated with General Manager to launch Sunway’s first delivery service
• In charged of training employees on new software and current specials
• Monitored employee performance throughout various tasks
• Ordered and maintained inventory
• Reduced food costs after identifying and eliminating inventory issues such as excess ordering, poor storage andinefficient waste management