D'Andre Davis Email & Phone Number

Irving, TX, US

Richardson, Texas, United States

• Master the product through a formal onboarding program and continued learning.
• Gather, analyze and process client data during data migrations.
• Complete assigned tasks in an organized manner to ensure project deadlines.
• Proactive outreach to ensure customer success during their first month post-migration.
• Provide timely responses to customer inquiries via phone and email.
• Conducted end user training, database administration, and account configuration as the software back end subject matter expert

Irving, TX

• Communicate effectively and professionally via email, phone, live chat, and webinar
• Find solutions to customer questions quickly and thoroughly to enable our customers toget back to what they do best – creating amazing guest experiences
• Provide targeted training on how to use our software to improve restaurants & other F&Boperations by helping them achieve more profitable business outcomes
• Complete projects end to end, develop & share creative solutions, and connect thecompany and department strategy to our customer activities
• Learn Avero’s internal systems and processes to manage customer expectations and keepthem frequently updated

Irving, Texas, United States

• Trained with Integrations Engineers to enhance my personal technical skills as a Analystand learned internal process for escalating cases and approving or denying handovers tospecific verticals.
• Analyzed and Identified sales data mismatches utilizing Excel, SQL Server and Internaltools
• Research client's issues in a timely manner and follow up with the customer withrecommendations and action plans.
• Accessing SQL databases to fetch data for troubleshooting incorrect sales data
• Performed root cause analysis for customer’s data discrepancy through updating queriesand updating software preferences
• Execute tasks accurately, efficiently, and to high standards with attention to detail

Atlanta, Georgia, United States

• Writing complex SQL Server database queries (Joins, Distinct Queries, Subqueries,Temporary Tables)
• Analyzing data to identify and interpret patterns or trends in data sets
• Execute on projects and milestones within established time frames and regularlycommunicate status and escalate issues when necessary via established channels
• Familiarize yourself with manipulating big data in an enterprise setting
• Assist with and maintain Excel statistical reports
• Documenting and presenting research progress

Atlanta, Georgia, United States

• Provided empathic support for all product and technical issues while adhering to current SLA
• Helped build and maintain the customer knowledge base
• Provided weekly live trainings for new clients and answer any questions about a specific area of the software
• Updated customers records through CRM platforms such as Salesforce
• Communicate with the sales, product development and Integrations to ensure flawless execution of thissupport

Bachelor Of Science - Bs, Information Technology

Associate Of Science - As, Computer Information Systems