Dandre Davis Email & Phone Number

San Antonio, Texas, United States

Supports the Defense Health Agency’s Virtual Medical Center in San Antonio, TX.Monitor, create, and resolve trouble / incident tickets (Remedy) on behalf of the VMC, San Antonio. Trouble tickets shall be resolved or escalated within three hours of assignment in the Remedy System.Coordinate responses to requests for VH related network issues for up to 300 DHA Enterprise SitesProvide guidance for the VMC IT staff regarding network and system best business practicesProvide Tier II technical support to Virtual Health (VH) Cart Program; perform testing and sustainment activities, end-user technical training and testing to support Medical Treatment Facilities (MTF) where carts are deployed within the DHA Enterprise.Track “workflows” for the VMED IT Department; ensure approved workflows are utilized and adhered to by local and remote network technicians.Create accounts for Composite Health Care System (CHCS)/Armed Forces Health Longitudinal Technology Application (AHLTA)/ESSENTRIS platforms for VMC clinical staff; resolve account issues for users.Perform duties as a Site Access List Manager (SAL) to deliver documentation to the DHA CHCS PMO for a centralize access web portal for remote user site access.Troubleshoot, repair and test computer workstations, monitors, cameras, printers, peripherals, teleconferencing equipment in Microsoft Environments.Install and configure computer (WIN10) workstations, monitors, cameras, printers, peripherals, and related cabling.Respond to scans of network devices and systems to ensure compliance; makes approved changes when issues are identified.Participate in continuous process improvement activities and make recommended changes to SOPs or Knowledge BaseMaintains Enterprise IT Asset Control and sustainment activities as required; participates in planning, deploys, and sustains DHA VH Asset inventories, Track issues with equipment and coordinates warranty exchange within scope of sustainment contracts.

San Antonio, Texas, United States

• Desktop software support • Respond to and resolve help desk tickets• Install and support Government furnished software and hardware• Service all tickets for installation and replacement of printer toner cartridges• Service all tickets for installation/replacement of printer fuser kits• Provide IAVA/STIG compliance for all supported laptops and desktops• Analyze network failures• Provide written evaluations, procedures, checklists and instructions for CIO approval• Provide off-site support• Provide rapid response for Very Important Personnel (VIP)• Report hardware, server failures/problems to CECOM G6 COR/IMO, APG NEC and AESD-W• Provide support on NIPR networks, or in standalone, nonnetworked operating environment • Acquire and maintain NIPR elevated privilege tenant desktop administrator accounts for NIPR desktop service support performance• Transfer of user data• Use CECOM IT asset management system in performance of IT lifecycle replacement• Install network Multi-Function Printers (MFP)• Provide IAVA/STIG compliance for all supported laptops, desktops and printers• Analyze new hardware performance and issues• Provide written evaluations, procedures, checklists and instructions for CIO approval• Provide technical advice• Provide basic support in the set-up, removal, distribution, and redistribution of resources e.g., printers, desktops, laptops, furniture, boxes, and other related items with minimal disruption, as required.Transport equipment to and/or from designated locations.• Configure, Install, & Issue out all GOV Phones. Maintain compliance & for equipment . Create & Provisionin user email accounts. Re-Image equipment

​Provide assistance with CI SVTCo Emails to FSOso conference room set upo check in and out• Reserved conference room for upcoming in house evento Monthly cyber brief – (Pasadena)o Email reminders to FSOso Processed attendees into our facilityo Provided general assistance with workshopo Set up the conference area with all CI presentation materialso Controlled visitor check-in• Utilized NISS to help answer questions for absent IS Reps and the Field Office Chief with assistance as needed.• Provided administrative support to 1 Industrial Security Representatives, 6 Information Systems Security Professionals and 2 Counterintelligence Specialists.• Assisted ISR’s with various administrative tasks to include sending Letters to Managements (LTM’s) and Security Violation letters, Counterintelligence (CI) elements compliance reports, and inputting various data into ISFD.o Notified FOC on all new taskers (CATMS and Region)o Updated taskerso Completed taskerso Electronically filed all taskers and their respective correspondence/actions• Government Vehicles:o Collected monthly mileage reports for 5 vehicles. Checked for accuracy in submission then entered data into DPAS.o Ensured all government vehicles are meeting their scheduled maintenance for oil changes, tire rotations, recalls, etc. – one regular maintenance and two recallso Coordinated with GSA on one remaining flood damaged vehicle• Shredded facility folders per the appropriate destruction date.o Sorted, processed and sent unclassified mail.

Network Enterprise Technology Command (Fort Huachuca, AZ) Major General Morrison, Major General BakerMaintained a 24-hour watch floor for Army Global• Received incident reports and status updates(email/phone) for systems, outages, and hazcons affecting daily work and missions from all Army duty stations CONUS & OCONUS• Logged incidents, create reports, and presentations to brief leadership daily.• Communicated weekly status reports of ongoing projects and problem resolution through verbal and written presentations to leadership.• Track leadership meetings and appointments• Dispatch technicians Processed incidents tickets• ITSM/Remedy 8.1Analyze & disseminate live data• Spectrum feed (Conus/Oconus)• Riverbed feed (Conus/Oconus)Escort non-cleared personnel