As a service advisor, I ensure efficient service operations by overseeing the vehicle maintenance and repair process, optimizing workflow, and providing customers with timely updates. I consistently deliver excellent customer service by actively listening to their concerns, thoroughly explaining repairs needed, and even showing schematics or their vehicles to ensure complete understanding. Moreover, I proactively submit warranty claims, follow up with customers to ensure survey completion, and maintain awareness of new vehicles, recalls, and campaigns to offer well-informed recommendations. My dedication to staying informed and providing exceptional service results in enhanced customer satisfaction, fostering strong relationships with clients, and establishing a reputation for reliability and trust.

In this position I was responsible for efficiently managing the shipping process from start to finish. This involves coordinating the shipment of various objects, including domestics, kitchenware, furniture, totes, and boxes, ensuring accurate labeling and proper packaging. I maintained shipping records, track shipments, and address any issues that may arise during transportation. I also participated in general warehouse duties, such as receiving and inspecting incoming shipments, conducting inventory counts, and maintaining a clean and safe working environment. My meticulous organization and coordination skills contribute to smooth shipping operations and ensure timely delivery of goods to customers.

As a Mechanical Associate, I was responsible for building compressors and diagnosing any issues related to their malfunction. I assembled compressors from their components, following technical specifications and quality standards. I conducted thorough inspections and testing to identify malfunctions, and when issues were found, I promptly repaired and replaced the necessary components to restore the compressors to working condition. As a compressor mechanic, I also performed routine maintenance tasks, such as cleaning, lubricating, and adjusting components, to prolong the lifespan and efficiency of the compressors. My proficiency in compressor mechanics allowed me to make valuable contributions to the seamless operation of industrial equipment and ensured the satisfaction of our clients