D'Wayne Howard Email and Phone Number
Dayton, OH, US
D'Wayne Howard's Location
Dayton, Ohio, United States, United States
About D'Wayne Howard
Dedicated professional with a diverse background spanning healthcare operations, finance, customer service, and entrepreneurship. As an Operations Analyst at PNC, I ensured transactional accuracy and compliance, collaborating seamlessly with internal partners for operational efficiency. Entrepreneurial ventures included founding and closing a dynamic pressure washing business.Transitioning from healthcare operations at CareSource, I applied my skills as a Single Case Agreement Specialist, negotiating optimal reimbursement rates. My tenure also involved strategic development, creating Standard Operating Procedures and transitioning document management systems. As a Grievance and Appeals Specialist, I demonstrated precision in evaluating provider claim appeals and member grievances, contributing to SLA and NCQA compliance.My background extends to customer service roles at Chick-fil-A, Cracker Barrel, and CareSource, where I excelled in managing diverse responsibilities and consistently enhancing customer experiences. Additionally, as an Enrollment Specialist, I honed analytical skills, proposed innovative resolutions, and played a vital role in significant healthcare initiatives. In hospitality coordination at Bob Evans, I served as the initial point of contact for patrons, managing reservations, coordinating server sections, and ensuring a seamless dining experience. With a diverse professional background spanning roles in higher education, insurance operations, entrepreneurship, and customer service, I bring a wealth of experience in operations, program management, and client-focused service. As a Student Services Coordinator, I have successfully managed administrative operations, facilitated strategic initiatives, and enhanced student employment programs through collaboration and data-driven decision-making. My tenure at PNC Bank and CareSource honed my analytical, compliance, and process improvement skills, while my entrepreneurial endeavors demonstrated my ability to lead, market, and grow a business. Across all roles, I have consistently prioritized attention to detail, effective communication, and a commitment to delivering exceptional results.
D'Wayne Howard's Current Company Details
D'Wayne Howard Work Experience Details
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Student Services CoordinatorWright State UniversityDayton, Oh, Us
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Student Services CoordinatorWright State University Apr 2024 - PresentFairborn, Ohio, United StatesAs a Student Services Coordinator, I manage the administrative operations and strategic initiatives supporting student employment at the university, ensuring compliance with HR policies and procedures. I promote on-campus and off-campus employment opportunities by collaborating with various departments, facilitating job postings, and resolving inquiries from students and supervisors. My role includes developing and distributing promotional materials, gathering feedback, and enhancing communication between student employees and supervisors. Additionally, I oversee data management, ensuring accurate record-keeping, and generating reports to support departmental decision-making.In this role, I also provide program representation at university events and contribute to developing resources for students and supervisors. My responsibilities include monitoring compliance with employment policies, coordinating meetings, and supporting payroll and financial aid tracking. Through a student-centered approach, I aim to provide excellent customer service, helping students navigate employment processes while maintaining strict confidentiality in line with FERPA guidelines.
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Operations AnalystPnc Aug 2023 - Mar 2024Miamisburg, Ohio, United StatesAs an Operations Analyst at PNC, I conducted rigorous reviews of transactions and associated documents to ensure compliance with established service levels, policies, and procedures. My responsibilities included executing both routine and complex transactions, promptly reconciling varying-risk transactions, and confirming the operational readiness of equipment when applicable. I proactively identified and addressed exceptions, collaborating seamlessly with internal service partners to facilitate document routing and maintain operational efficiency.In the dynamic environment of the Pre-Sale Team, I played a crucial role in reviewing and processing mortgage notes. This involved meticulous attention to detail, handling additional endorsements, POA forms, addendums, and recorded documents. Ensuring completeness and accuracy, I deposited relevant documentation with precision, contributing to the overall operational success of the team.Transitioning to the Post-Sale Team, I continued to uphold operational excellence by managing the review and deposit of trailing mortgage and title documents. This included careful consideration of supporting materials such as addendums, guaranteeing accurate and efficient processing within established guidelines. My commitment to maintaining high service standards was evident throughout my contract at PNC, where I consistently met and exceeded operational expectations. -
Owner/OperatorHoward & Son'S Pressure Washing, Llc Jun 2022 - Aug 2023Dayton, Ohio, United StatesWith a distinguished seven-year tenure at CareSource, I made the pivotal decision to transition from a career in healthcare operations to entrepreneurship. As the founder of a dynamic pressure washing business, I assumed multifaceted responsibilities encompassing marketing, communications, labor management, and bookkeeping.I have successfully closed the chapter on my pressure washing venture. Though the venture has concluded, my commitment to operational excellence and teamwork remains. I look back on this chapter as a valuable experience in applying healthcare operations expertise to entrepreneurial pursuits. I am committed to applying my extensive operational experience to contribute effectively to the success of a team-oriented environment.
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Sales AgentAflac Feb 2023 - May 2023Dayton, OhioIn my role as a former Aflac Sales Agent, I navigated the complexities of insurance products and services, continuously updating my knowledge on industry trends and the competitive landscape. Although the role presented challenges, it served as a valuable learning experience that contributed to my professional growth.I engaged in strategic marketing initiatives to generate leads, increase brand awareness, and drive sales growth. Collaborating within a sales team, I actively participated in knowledge-sharing sessions and discussions aimed at refining our strategies to achieve collective sales goals.Commitment to improvement was a cornerstone of my tenure, as evidenced by my active involvement in ongoing training and development programs. While my success in the role may not have met my initial expectations, the experience has provided me with valuable insights into the insurance industry and honed my ability to adapt to diverse challenges. As I move forward, I leverage this experience to demonstrate my resilience, determination, and commitment to professional development in pursuit of new opportunities. -
Crew MemberChick-Fil-A Corporate Support Center Nov 2022 - Jan 2023Kettering, Ohio, United StatesAs a former Front of House Crew Member at Chick-fil-A, I dedicated myself to managing customer service relationships, adeptly handling orders at both the front counter and the drive-through line. My primary focus was on ensuring each customer had the best possible experience through attentive service and personalized assistance.Beyond customer interactions, I maintained a well-stocked and organized work area, managing supplies such as sauce, cups, to-go packaging, and ice. A commitment to cleanliness was paramount as I regularly took out the trash and swept the work area, wiping down work areas, contributing to a hygienic and efficient environment.My flexibility was demonstrated through my ability to seamlessly transition between opening and closing shifts, showcasing adaptability and a strong work ethic. Although my journey in this role has concluded, the experience has equipped me with valuable skills in customer service, organization, and teamwork that I am eager to apply in future professional opportunities. -
Food ServerCracker Barrel Oct 2022 - Nov 2022Centerville, Ohio, United StatesDuring my tenure as a Server at Cracker Barrel, I consistently delivered exceptional customer service by warmly greeting and serving guests in a timely and friendly manner. My commitment to enhancing the dining experience was evident in my proactive communication skills, where I suggested additional items to customers to elevate restaurant sales.Diligently maintaining an up-to-date understanding of current menu items, garnishes, ingredients, and food preparation processes, I ensured a seamless and informed service for every guest. My role extended beyond serving meals; I actively managed the overall customer experience, providing details about promotions and ensuring a clean and organized server section.While my time as a Cracker Barrel Server has concluded, the experience has honed my customer-service skills, communication abilities, and attention to detail. I am eager to apply these skills in new professional endeavors, leveraging the insights gained from working in a dynamic and customer-focused restaurant environment. -
Single Case Agreement Specialist IiCaresource Dec 2021 - Jun 2022Dayton, Ohio, United StatesIn my role as a Single Case Agreement (SCA) Specialist at CareSource within the OH Contracting Department, I took charge of managing the SCA email mailbox with precision. Assigning and responding to SCA requests, I meticulously reviewed and processed each one, employing a matrix environment to engage with state contractors as needed.A significant achievement during my tenure was my instrumental role in creating and reviewing the SCA Standard Operating Procedure (SOP). This was a crucial development, considering the team lacked an official SOP prior to my hiring. I actively participated in transitioning from storing SCAs in the SharePoint site to efficiently organizing them in the Guiding Care system, ensuring meticulous record-keeping and streamlined processes.One of my core responsibilities involved negotiating agreement reimbursement rates. I collaborated closely with providers and market contractors to fulfill SCA requests, confirming missing information, researching rates not listed on the Medicaid/Medicare fee schedule, and obtaining approval for provider-requested rates. My collaborative efforts extended to working with Enrollment to obtain an updated OH county map and liaising with Grievance and Appeals for assistance with Medicare pricer rates.My tenure as an SCA Specialist at CareSource underscores my commitment to operational excellence, proactive problem-solving, and effective negotiation skills in securing optimal reimbursement rates for agreements. This experience reflects my ability to drive efficiency and accuracy while fostering collaboration across departments. -
Grievance And Appeals Specialist IiCaresource Aug 2019 - Dec 2021Dayton, Ohio, United StatesAs a Grievance and Appeals Specialist, I demonstrated a commitment to efficient and thorough evaluation of Provider appeals and disputes, also evaluated Member grievances. Meeting stringent SLA and NCQA requirements, I crafted detailed resolution letters, ensuring high standards of organization, grammar, and adherence to policy and procedures.My role extended to analyzing and interpreting claim data, identifying trends, and initiating IT "SNOW" tickets for system configuration-related claim errors. Offering support to multiple sectors including Marketplace (Ohio, Kentucky, Indiana, West Virginia), Ohio MyCare, Ohio Medicare Advantage, and Ohio Medicaid; for provider appeals. The member grievances I provided support to, were for the OH Medicaid line of business. I also collaborated with Leadership to develop a workflow chart for the Dispute process.In addition to maintaining a high attention to detail, I exhibited a strong ability to process Provider and Member complaints, adjusting claims with minimal errors from the Office of External Relations (OEO). Leveraging my expertise, I converted complaints into 1st level Disputes or 2nd level Appeals based on Appeal history, and adeptly identified mis-logged clinical Appeals and Member grievances.A proactive learner, I consistently maintained up-to-date knowledge of policy and procedure changes. My proactive approach was evident in being one of thirteen individuals chosen to participate in launching the Claim Dispute process. Furthermore, I took the lead in a two-month Exela Audit project, ensuring the vendor handling Marketplace Dispute/Appeals met the highest quality standards. My tenure as a Grievance and Appeals Specialist reflects my dedication to precision, problem-solving, and leadership in process improvement initiatives.
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Enrollment Specialist IiCaresource Oct 2016 - Aug 2019Dayton, Ohio, United StatesAs an Enrollment Specialist, I demonstrated a high level of proficiency in analyzing and interpreting member data, identifying trends, and proposing innovative resolutions. My focus included the reconciliation of member records to accurately reflect eligibility per Electronic Data Interchange (EDI) 834 files and state eligibility systems.I provided valuable member data integrity support across various lines of business, including Health Insurance Exchange (HIX) Marketplace, Ohio Medicaid, and Georgia Medicaid. My proactive approach included identifying opportunities for procedural enhancements and developing associated Standard Operating Procedures (SOPs) to streamline processes.Integral to the success of the Community Transition Program (CTP) line of business, I served as an effective team member, conducting in-depth research on member data and generating accurate records. Leveraging my proficiency in Microsoft Office products, particularly Excel and Access, I played a pivotal role in mentoring teammates, fostering their skill development.My commitment to process improvement was further evident in my participation in the launches of significant initiatives, such as the Ohio Medicaid automated newborn faxing pilot. I actively contributed to reconciliations and managed member profile exceptions from Access database projects. My tenure as an Enrollment Specialist reflects my dedication to data accuracy, procedural excellence, and collaborative mentorship within a dynamic healthcare environment.
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Customer Service RepresentativeCaresource Apr 2015 - Oct 2016Dayton, Ohio, United StatesIn my role as a Customer Service Representative at CareSource, I provided comprehensive support across various lines of business, including Member Services in the Kentucky and Ohio markets, Provider Services in Ohio, MyCare, Humana CareSource Medicaid in Kentucky, and Just4Me. I not only provided comprehensive support across multiple lines of business but also played a pivotal role in specialized claim research for Provider Services. Collaborating closely with leadership, I played a key role in consistently improving call quality and overall performance. My commitment to excellence extended to documenting all call details effectively and accurately, ensuring full resolution and promoting cohesive interdepartmental communication.As a certified New Hire Partner, I was recognized for my dedication to the onboarding process. I served as a credible assistant to new employees, demonstrating the CareSource culture and emphasizing a strong commitment to the consumer experience. My responsibilities encompassed maintaining up-to-date knowledge of changes to policies and procedures, underscoring my proactive approach to staying informed in a dynamic healthcare environment.My tenure as a Customer Service Representative reflects my dedication to providing exceptional support across diverse lines of business, contributing to continuous improvement initiatives, and fostering a positive and consumer-centric workplace culture.
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Hospitality CoordinatorBob Evans Farms, Inc. Sep 2014 - Mar 2015Dayton, Ohio, United StatesIn my role as a Hospitality Coordinator at Bob Evans, I served as the initial point of contact for all patrons, extending a warm, friendly, and professional greeting to each visitor. My commitment to exceptional customer service was evident in the accurate and efficient management of reservations, coordination of server sections, and escorting of guests to their tables, where I provided informative details about any applicable specials or promotions.A key responsibility was the effective organization of the hospitality area, ensuring seamless communication between front and back-of-the-house personnel to deliver an exceptional dining experience. Upholding high standards of cleanliness, I meticulously adhered to all food safety, OSHA, and corporate policies and procedures, contributing to a safe and welcoming environment for patrons.I also took charge of customer purchase transactions, demonstrating precision in accounting for all receivables, including cash, credit cards, and gift cards. This role not only showcased my proficiency in handling financial transactions but also underscored my dedication to providing a smooth and enjoyable dining experience for Bob Evans patrons.
D'Wayne Howard Education Details
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Accounting And Business/Management
Frequently Asked Questions about D'Wayne Howard
What company does D'Wayne Howard work for?
D'Wayne Howard works for Wright State University
What is D'Wayne Howard's role at the current company?
D'Wayne Howard's current role is Student Services Coordinator.
What schools did D'Wayne Howard attend?
D'Wayne Howard attended Sinclair Community College.
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