Daby Cheng Email & Phone Number

Hong Kong Sar

Hong Kong Sar

- Provided pre-sales support (presentation, architecture design, technical consultancy and advisory, POC, and PSO scope discussion) for all Quest/One Identity cross-BU products (Information & System Management, Microsoft Platform Management, and One Identity) to customers.- Supported a wide range of solutions including Microsoft Migration and Security (With on-prem, hybrid and cloud), Identity Governance, Privilege Access Management, Access Management, Log Management, Backup and deduplication, Database Operation and Monitoring, and Data Intelligence.- Developed territory strategy with the sales team and supported key channel development, planning, and marketing activities.- Served as pre-sales lead in the Greater China region and as an escalation point for critical cases, liaising with product management, support leaders, and the development team.- Successfully closed Top 3 deals: Airline Company (Hybrid AD backup project, ~400k USD), Global Electric Company (Global Log management project, ~380k USD), and Global Investment Bank (Global multiple DB monitoring and tuning project, ~350k USD) in this role.- Achieved President's Club recognition for two consecutive years (2023 and 2024) in this role. - Awarded APJ Presales Representative of the year 2024.

Hong Kong

- Managed 1-2 Presales teams providing support on a wide range of infrastructure and cybersecurity solutions, including NAC, Backup, Email Filtering, SIEM, NGFW, SSL-VPN, Web Filtering, WAF, Wireless, Identity Management/Privilege Access Management, Access Management, Load-Balancer, Message Archiving, Vulnerability Management, Firewall auditing, Security analytics, CASB, UEBA, DLP, MFA, Change Management, Threat Intelligence, and Private Cloud.- Assisted sales, product teams, partners, vendors, and MSSP partners in various projects, workshops, solution integration, tender preparation/submission, solution presentation, demo lab setup, proposal writing, documentation, implementation, and PoC evaluation.- Evaluated new products to meet Hong Kong regulatory compliance and industry best practices.- Maintained technical and product knowledge for solutions from Allot, AppKnox, Barracuda, Forcepoint, Gemalto, InfoExpress, LogRhythm, MailStore, SentinelOne, ObserveIT, Quest One Identity, Radware, Skybox, Sonicwall, TalariaX, Tenable, Trustwave, ViaScope, and ZStack.- Provided administration and user training to internal staff and customers.- Awarded One Identity UNITE APJ Partner Solution Consultant, March 2019.- Awarded Tenable Guardian, January 2019.

Hong Kong

- Participate in troubleshooting, fault ticketing handling and fault management for all Data/Voice products including PTP Ethernet, Metro Ethernet, VPN, MPLS, SDNET, IPLC, BB, Fiber that ensure all customers reported fault cases are properly handled, documented, investigated and resolved professionally with high quality. - Support ICT products and carry out hardware RMA process.

Hong Kong

- Operating and Management of data center infrastructures, facilities, inventories and networks for over 640+ racks with ISO 20000 and 270001 standards.- Provisioning and handle all data center and bandwidth orders including special projects & rack migrations.- Providing remote-hand service, managed service and overall supporting for data center customers.- Coordinating with external/internal parties to delivery services.- Providing reporting to management for statistical data of data center, rack and power status.Assisting the data center projects such as data center implementation, ISO program, MSSP program, Anti-DDoS implementation and core switches migration.

Hong Kong

- Operating and Management of data center infrastructures, facilities, inventories and networks for over 200+ racks with ISO 20000 standard.- Providing remote-hand service and overall supporting for customers.- Participate in troubleshooting, fault ticketing handling and fault management for DYXnet wide range network with VPN, MPLS, OSPF, and BGP technologies.