David. Davis

David. Davis Email and Phone Number

Innovative Customer Support @ Actionstep
richmond, virginia, united states
David. Davis's Location
Fuquay-Varina, North Carolina, United States, United States
David. Davis's Contact Details

David. Davis personal email

n/a
About David. Davis

I create simple innovative processes with compliance resulting in positive cost cutting, customer satisfaction, and profits. I have been working in support for over 15 years discovering work-flow methods that simplify and streamline the business processes through relationship building within the organization.I have been a leader in building an award-winning support group that was awarded Favorite Case/Practice Management Solution Tech Support by Law Technology News, Readers Choice Award 2004, 2005, 2006, 2007.In addition to my experience as a Global Customer Support Manager, I am a Certified Salesforce Administrator and have several certificate courses such as Project Management, Customer Experience, Leadership, Human Resources, Emotional Intelligence to name a few.I'm considered as an expert with staff challenges, alignment, and compliance, resulting in cost-cutting and increased productivity. Specialties: Increasing customer satisfaction and retention through process improvement, change management and compliance.

David. Davis's Current Company Details
Actionstep

Actionstep

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Innovative Customer Support
richmond, virginia, united states
Website:
actionstep.com
Employees:
64
David. Davis Work Experience Details
  • Actionstep
    Soluno Support
    Actionstep Jul 2024 - Present
    Fuquay-Varina Nc
    Provide support for Soluno product
    View
  • Techanax
    Business Analyst
    Techanax Oct 2018 - Present
    View
  • Practice Management Consulting
    Consultant
    Practice Management Consulting Jan 2016 - Sep 2018
    Fuquay-Varina Nc
    - Liaison for environmental support with 100 % successful enterprise application deployments- I manage escalation teams with critical customer issues with 95% customer retention
  • Netapp
    Technical Support Manager Iii
    Netapp Nov 2014 - Jul 2015
    Rtp
    - Increase customer satisfaction form 54% to 85% in 4 months- Decreased case last update time from 1.14 days to .64 days meeting 96.15% SLA- Slashed average speed of answer from 2.63min to .75 seconds increasing SLA from 11.24% to 96.15%
    View
  • Lexisnexis
    Manager 2L Support Engineering Team
    Lexisnexis Jan 2000 - Jan 2014
    Cary Nc
    - Improved customer satisfaction by reducing resolution turnaround time from 19 days to 3 days.- Implemented Tier 1 hotline improving first call resolution from 3% to 50%.- Slashed cost by 30% improving service levels by 20% by introducing a compliance business model.
    View
  • Us Navy
    Bt Work Center Supervisor
    Us Navy 1979 - 1985
    Uss Spartanburg County
    View

David. Davis Skills

Technical Support Leadership Enterprise Software Customer Service Project Management Quality Assurance Customer Satisfaction Process Improvement Sql Management Saas Crm Integration Customer Retention Customer Experience Agile Methodologies Microsoft Sql Server Software As A Service Creative Problem Solving Software Quality Assurance Requirements Analysis Cloud Computing Highly Motivated Self Starter Change Management Windows Software Documentation Customer Relationship Management Conflict Management Customer Engagement Employee Training Building Relationships Internal Communications Great Motivator Metrics Reporting Microsoft Word Employee Management Employee Engagement Hiring Employees Business Process Improvement Microsoft Excel

David. Davis Education Details

Frequently Asked Questions about David. Davis

What company does David. Davis work for?

David. Davis works for Actionstep

What is David. Davis's role at the current company?

David. Davis's current role is Innovative Customer Support.

What is David. Davis's email address?

David. Davis's email address is da****@****app.com

What schools did David. Davis attend?

David. Davis attended Florida State University, Sinclair Community College, Salesforce University, Other Training.

What are some of David. Davis's interests?

David. Davis has interest in Guitar, Photography And Guitar.

What skills is David. Davis known for?

David. Davis has skills like Technical Support, Leadership, Enterprise Software, Customer Service, Project Management, Quality Assurance, Customer Satisfaction, Process Improvement, Sql, Management, Saas, Crm.

Who are David. Davis's colleagues?

David. Davis's colleagues are Gio Don, Raveena Surani, Penny Mckay, Tania Baraldi, Ellen Hope, Roger Lane, Clint Teune.

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