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Daemon Athanasius is listed as System Engineer at bolttech at bolttech, a company with 374 employees, based in Cyberjaya, Selangor, Malaysia. AeroLeads shows a matched LinkedIn profile for Daemon Athanasius.
Daemon Athanasius previously worked as System Engineer at Bolttech and Service Desk Analyst at Jos Malaysia. Daemon Athanasius holds Arts, Entertainment, And Media Management from Kolej Kdu.
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Over five years’ experience in customer services and helpdesk functions. Experience of supporting multiple processes, across multiple industries, including F&B, Financial Institutions, eCommerce and Airlines. Looking to shift from predominantly contract work, and secure a more permanent position, with career advancement prospects, especially in areas of digitisation including RPA. Hoping that my varied skills, and experience can contribute to an established or emerging organisation.
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A career timeline built from the work history available for this profile.
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
-Provided general troubleshooting assistance for general IT issues to internal employees globally-Onboarding and offboarding of staff, checking licenses, accounts and applications through AD, AZURE, OKTA-Communicated with the global IT team to work together resolve issues
Shah Alam, Selangor, Malaysia
-Provided telephone and email troubleshooting to Malaysian customers for their general IT issues-Daily workload was roughly 20 tickets per day, inbound calls and emails
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
-Provided telephone and email troubleshooting to Australian customers for their general IT issues-Daily workload was roughly 20 tickets per day and inbound calls-Tickets resolved was the main KPI
Shah Alam, Selangor, Malaysia
-Provided telephone and email troubleshooting to Australian customers for their printing issues as well as document management softwares-Daily workload was roughly 20 calls per day and additional 20 emails.-Tickets resolved was the main KPI
Cyberjaya, Selangor, Malaysia
-Developed working knowledge of the in-house applications of a major international institution-Provided telephone and email troubleshooting to internal staff globally (some extremely senior)-Typical daily workload was circa 40 calls per day and additional 20 tickets. Issues were typically complex with resolution rather than call talk time being the key.
-Dealing directly with often extremely demanding customers of a major international airline, in support of booking and ticketing changes, amongst other queries.-Learned in-house and interline systems of the airline-Focus was on First Time Call Resolution-Typical daily call volumes were around 100 with circa 30 additional electronic cases with US, UK and.
Federal Territory Of Kuala Lumpur, Malaysia
-Supported a major fast food company-Member of centralized team handling customer complaints on in-store experience-Liason with store management to mediate on issues and report KPI's-Typical daily volumes circa 100 over calls; additionally 10 emails per hour especially during lunch and dinner hours. Often cases would include pictures-Review store work.
Federal Territory Of Kuala Lumpur, Malaysia
-Member of centralized team handling customer complaints and refunds-Empowered to review each case and determine if refunds were applicable or not-Typical interactions were via the platform online, typically 3-5 concurrent chats in progress
Other employees you can reach at bolttech.io. View company contacts for 374 employees →
Jefferson De Castro
Colleague at Bolttech
Lemery, Calabarzon, Philippines, Philippines
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EL
Emily L.
Colleague at Bolttech
Hong Kong SAR, Hong Kong
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JC
Judith Cañellas Ruiz
Colleague at Bolttech
Greater Barcelona Metropolitan Area, Spain
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AC
André Cardoso
Colleague at Bolttech
Lisbon Metropolitan Area, Portugal
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MF
Muhamad Fadzli Muhamad Fadzil
Colleague at Bolttech
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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M(
Mj (Mingjie)
Colleague at Bolttech
Singapore, Singapore, Singapore
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SG
Sushmita Ganiga
Colleague at Bolttech
Mumbai, Maharashtra, India, India
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CN
Cường Nguyễn
Colleague at Bolttech
Ho Chi Minh City, Ho Chi Minh City, Vietnam, Viet Nam
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AA
Antonius Andrejanto Natawira
Colleague at Bolttech
Hong Kong, Hong Kong SAR, Hong Kong
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LG
Levent Gündogdu
Colleague at Bolttech
Hong Kong, Hong Kong SAR, Hong Kong
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Quick answers generated from the profile data available on this page.
Daemon Athanasius works for bolttech.
Daemon Athanasius is listed as System Engineer at bolttech at bolttech.
Daemon Athanasius is based in Cyberjaya, Selangor, Malaysia while working with bolttech.
Daemon Athanasius has worked for Bolttech, Jos Malaysia, Fujitsu, Ricoh Company Limited, and Atos.
Daemon Athanasius's colleagues at bolttech include Jefferson De Castro, Emily L., Judith Cañellas Ruiz, André Cardoso, and Muhamad Fadzli Muhamad Fadzil.
You can use AeroLeads to view verified contact signals for Daemon Athanasius at bolttech, including work email, phone, and LinkedIn data when available.
Daemon Athanasius holds Arts, Entertainment, And Media Management from Kolej Kdu.
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