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Dev Gupta Email & Phone Number
Customer Success
at
shopflo
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success
Location
Bangalore Urban, Karnataka, India
Company size
Who is Dev Gupta? Overview
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Quick answer
Dev Gupta is listed as Customer Success at shopflo, a with 58 employees, based in Bangalore Urban, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Dev Gupta.
Dev Gupta previously worked as Growth, Customer Success at Shopflo and RevOps at Upraised. Dev Gupta holds B.Tech, Chemical Engineering from Vellore Institute Of Technology.
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shopflo
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Profile bio
About Dev Gupta
#Career- Just trying to be around smart people at the right time- Left college campus placements to explore off-campus startup opportunities- Spent first 2 years in EdTech, now exploring a new space <> SaaS#WorkEthic & Environment- Showing up matters = Reliability + Discipline. 90% of my outcomes were dependent on it- Smiling & greeting#MoreAboutMe- Into books like "Psychology of Money", "Same as Ever", "Atomic Habits", "Think Like a Freak"- Huge fanatic about personal finance & investing. Happy to guide & discuss!- Certified Public Speaker. Love talking about confidence, speaking skills, communication & mental strength
Current workplace
Dev Gupta's current company
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Shopflo
9 roles
Dev Gupta work experience
A career timeline built from the work history available for this profile.
Jul 2024 - Present
Revops
"Revenue Operations Specialist" on paper, but basically did whatever it took to optimize for revenue growth.#Product1: CAP & PML (Career Accelerator Program & Product Management Launchpad)→ Presales lead engagement via campaigns. Created comms journeys on Hubspot (CRM) based on user persona, used whatsapp & email bulk messaging tools like WATI, Interakt & YAMM.→ Managed chat support platform using Crisp, by creating messaging flows (bot, auto-responder). <> Reduced TAT of response from 8-10 mins (manual) to 5 seconds (automated). Forwarded high intent leads to sales team.→ Often contributed to cold calling. Landed some payments & incentives.→ Built the refunds system from scratch. Reduced process completion time from 40 to 14 days. Built in-system refund tracker & executed automated emails for progress updates to customers. Lessened refund requests by 20%, by ensuring quality onboarding & engagement with program team.→ Managed EMI payment funnel from pre-sales, loan approvals, solving postsales customer queries to overlooking contract & disbursements. Increased approval rates from 60% to 85% (boosting revenue by Rs. 10-15 L every month), maintained clear SLA checks with loan partner resulting in smoother Customer Experience.→ Negotiated commercials with loan partner, saving INR 7-8 Lacs annually.#Product2: HireTech. Sourcing, training and deploying candidates for Accenture (1st client of this new product, also our pilot testers). Per candidate placement revenue model.→ Spearheaded Outcomes: minimized offer drop-offs, streamlined ops >> generated Rs. 15 Lacs in direct revenue. Failed in a few aspects, took feedback and spent time in understanding what went wrong. Redesigned approach.
Nov 2022 - Mar 2024
Program Manager
#Building FrontRow's first offline bootcamp learning model & curriculum→ Worked on P&L for new program ~ reduced delivery cost by 20%→ Designed roadmap for learners ensuring goal satisfaction within 18 months# Workshops (building a vertical for demo classes)→ 1st member of the team. Built 0-1 systems, created SOPs & handled daily operations to execute workshops. Managed a team of 20+ smart interns to upscale from 8-9 workshops per week to 30+ per day, in 4 months.→ Helped workshops team with data insights→ Listened to over 500+ users, understanding their expections & goalsInternship from Aug 21 - June 22, Full time from July 22
Aug 2021 - Nov 2022
Sales (Generating Revenue Via Cold Calling)
Converted 26 leads in 45 days, highest record till then. Awarded with "star intern of the week " 3 times.
Jul 2021 - Sep 2021
President
Jumped in to help my people wherever & whenever needed, learnt to listen more. Was granted with President Distinguished and Triple Star Awards.
Jan 2021 - Jun 2021
Asst. Area Director For Membership (A5, Div. A, District 120, Region 13)
Mentored Vice Presidents to improve member experience & growth. Achieved to maintain a retention of 75-85% across all clubs (20% more than average). Managed to pull of highest registrations for annual inductions, 630+.
Jun 2020 - Jun 2021
Vice President Of Membership - Nuvens Vit
Solved for loopholes in the club's learning environment. Ensured all members are on track with their leadership goals & are satisfied with growth opportunities.
Nov 2019 - Jun 2020
Sergeant-At-Arms (Logistics Head) - Nuvens Vit
Responsible for managing logistics & setting up the flow for every session.
Jul 2019 - Nov 2019
4 education records
Dev Gupta education
B.Tech, Chemical Engineering
Education record
The Millennium School, Noida, Uttar Pradesh
Education record
Monksmead Primary School, Borehamwood, United Kingdom
Education record
Cranfield V.C. Lower School, Cranfield, United Kingdom
FAQ
Frequently asked questions about Dev Gupta
Quick answers generated from the profile data available on this page.
What company does Dev Gupta work for?
Dev Gupta works for shopflo.
What is Dev Gupta's role at shopflo?
Dev Gupta is listed as Customer Success at shopflo.
Where is Dev Gupta based?
Dev Gupta is based in Bangalore Urban, Karnataka, India while working with shopflo.
What companies has Dev Gupta worked for?
Dev Gupta has worked for Shopflo, Upraised, Frontrow, Metvy, and Toastmasters International.
How can I contact Dev Gupta?
You can use AeroLeads to view verified contact signals for Dev Gupta at shopflo, including work email, phone, and LinkedIn data when available.
What schools did Dev Gupta attend?
Dev Gupta holds B.Tech, Chemical Engineering from Vellore Institute Of Technology.
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