Learning

"Revenue Operations Specialist" on paper, but basically did whatever it took to optimize for revenue growth.#Product1: CAP & PML (Career Accelerator Program & Product Management Launchpad)→ Presales lead engagement via campaigns. Created comms journeys on Hubspot (CRM) based on user persona, used whatsapp & email bulk messaging tools like WATI, Interakt & YAMM.→ Managed chat support platform using Crisp, by creating messaging flows (bot, auto-responder). <> Reduced TAT of response from 8-10 mins (manual) to 5 seconds (automated). Forwarded high intent leads to sales team.→ Often contributed to cold calling. Landed some payments & incentives.→ Built the refunds system from scratch. Reduced process completion time from 40 to 14 days. Built in-system refund tracker & executed automated emails for progress updates to customers. Lessened refund requests by 20%, by ensuring quality onboarding & engagement with program team.→ Managed EMI payment funnel from pre-sales, loan approvals, solving postsales customer queries to overlooking contract & disbursements. Increased approval rates from 60% to 85% (boosting revenue by Rs. 10-15 L every month), maintained clear SLA checks with loan partner resulting in smoother Customer Experience.→ Negotiated commercials with loan partner, saving INR 7-8 Lacs annually.#Product2: HireTech. Sourcing, training and deploying candidates for Accenture (1st client of this new product, also our pilot testers). Per candidate placement revenue model.→ Spearheaded Outcomes: minimized offer drop-offs, streamlined ops >> generated Rs. 15 Lacs in direct revenue. Failed in a few aspects, took feedback and spent time in understanding what went wrong. Redesigned approach.

#Building FrontRow's first offline bootcamp learning model & curriculum→ Worked on P&L for new program ~ reduced delivery cost by 20%→ Designed roadmap for learners ensuring goal satisfaction within 18 months# Workshops (building a vertical for demo classes)→ 1st member of the team. Built 0-1 systems, created SOPs & handled daily operations to execute workshops. Managed a team of 20+ smart interns to upscale from 8-9 workshops per week to 30+ per day, in 4 months.→ Helped workshops team with data insights→ Listened to over 500+ users, understanding their expections & goalsInternship from Aug 21 - June 22, Full time from July 22

Converted 26 leads in 45 days, highest record till then. Awarded with "star intern of the week " 3 times.

Jumped in to help my people wherever & whenever needed, learnt to listen more. Was granted with President Distinguished and Triple Star Awards.

Mentored Vice Presidents to improve member experience & growth. Achieved to maintain a retention of 75-85% across all clubs (20% more than average). Managed to pull of highest registrations for annual inductions, 630+.

Solved for loopholes in the club's learning environment. Ensured all members are on track with their leadership goals & are satisfied with growth opportunities.

Responsible for managing logistics & setting up the flow for every session.