Daisey Fahringer Email & Phone Number

Provo, UT, US

• Orchestrate and directe the UI/UX design strategy, overseeing the user interface and user experience of all products at Finalsite, ensuring a cohesive and user-centric design approach.
• Spearhead the implementation of a new, cohesive design system, unifying the visual identity and usability across products to enhance brand consistency and user satisfaction.
• Collaborate closely with product managers and developers, actively engaging in discussions, addressing UI/UX questions, and resolving concerns to ensure the alignment of design with product goals and functionality.
• Leverage expertise in UI/UX principles to provide elegant and effective solutions to complex product issues, fostering clean and simple UI/UX designs that enhanced user engagement and usability.
• Champion a user-first mentality to deliver products that met and exceeded user expectations.
• Establish and uphold best practices and design standards, promoting a culture of design excellence, innovation, and continuous improvement within the UI/UX team.

• Led a high-performing team of Product Managers and UI/UX professionals.
• Collaborated closely with the Chief Product Officer and Chief Strategy Officer to define the product vision and strategic goals.
• Drove the entire product development lifecycle, aligning technical excellence with business objectives.
• Managed and curated the product roadmap, ensuring alignment with the organization's future initiatives.
• Implemented tools like Pendo, Aha, Figma, and Jira to enhance productivity and data-driven decision-making.
• Oversaw daily tasks, supported training initiatives, and actively incorporated feedback for continuous improvement.

• Led and managed a team of product managers and projects focused on Finalsite's CMS (Content Management System) and Communications products, fostering innovation and collaboration within the team.
• Collaborated closely with the Chief Product Officer (CPO) to define the product vision and strategic goals, ensuring that product development aligned with the company's overarching mission and objectives.
• Successfully orchestrated the product roadmap, effectively prioritizing and aligning initiatives to meet business objectives and drive product excellence.
• Championed transparent and effective communication across the organization, ensuring that all stakeholders were informed about product developments, progress, and strategic priorities.
• Leveraged essential tools such as Pendo, Aha, and Jira to streamline product management processes, gather critical insights, and make data-driven decisions that optimized product performance and user experience.
• Maintained a keen focus on meeting business objectives through product excellence, consistently delivering solutions that not only met but exceeded customer and market expectations.

• Collaborated closely with the Chief Product Officer (CPO) to unify and execute the product vision, ensuring alignment with the company's strategic goals.
• Successfully managed the implementation of Pendo, enhancing user insights and enabling data-driven decision-making for product improvements.
• Streamlined and optimized Jira's product management components, increasing efficiency and transparency in product development processes across teams.
• Provided effective leadership by overseeing daily tasks, fostering a collaborative team environment, and engaging with the product community to gather valuable feedback.
• Took charge of the onboarding process for Product Managers, ensuring a seamless integration into the team and equipping them with the necessary tools and knowledge.
• Worked closely with the Product Education Team to define and execute Beta programs, facilitating the launch and refinement of new products while gathering critical user feedback for further enhancements.

Provo, Utah

• Collaborated closely with the Director of Product to define and execute the product roadmap, aligning it with the company's strategic goals and customer needs.
• Proactively gathered valuable insights from clients and end-users through surveys, feedback sessions, and data analysis to inform product development decisions.
• Managed the product development cycles effectively using tools like Aha and Jira, ensuring that projects were delivered on time and within scope.
• Leveraged Pendo metrics to gain deeper user insights, track feature adoption, and make data-driven decisions to enhance the product's usability and value.
• Prioritized product backlogs based on customer feedback, business objectives, and market trends, ensuring that the most valuable features and improvements were addressed.
• Addressed bugs and issues promptly, collaborating with development and QA teams to maintain a high-quality product experience.

Provo, Utah

• Supported clients throughout the implementation and launch of Finalsite Apply, ensuring a seamless and successful integration of the product into their systems.
• Collaborated closely with clients to understand their unique requirements and goals, tailoring the implementation process to maximize the product's utilization for their specific needs.
• Leveraged project management skills to plan and execute Finalsite Apply implementations efficiently, keeping projects on schedule and within scope.
• Acted as a liaison between clients and internal teams, facilitating effective communication and problem-solving to address any challenges during the implementation process.
• Provided guidance and best practice recommendations to clients, helping them optimize their use of Finalsite products for the best possible outcomes.
• Monitored project progress and conducted regular check-ins with clients to ensure their satisfaction and address any issues or concerns promptly.

Provo, Utah

• Expertly assisted clients in the successful implementation and rollout of the Finalsite Learning Management System (LMS), ensuring seamless adoption and alignment with their educational goals.
• Worked closely with clients to understand their unique requirements, objectives, and timelines, tailoring the implementation process to meet their specific needs.
• Applied strong project management skills to plan, execute, and oversee LMS implementations, ensuring projects were completed on time and within scope.
• Acted as a trusted advisor and liaison between clients and internal teams, facilitating open communication and collaboration to address any challenges during the implementation phase.
• Provided comprehensive support, guidance, and training to clients, empowering them to effectively leverage the Finalsite LMS to enhance their educational offerings.
• Monitored project progress, conducted regular check-ins with clients, and proactively addressed any issues or concerns, ensuring client satisfaction throughout the implementation process.

Provo, Utah

• Collaborated closely with clients and internal teams to assess and evaluate their product usage, workflows, and objectives, aiming to identify opportunities for optimizing their processes.
• Leveraged a deep understanding of the product and industry best practices to recommend and implement tailored best practice methods for clients, aligning their product utilization with their specific needs and goals.
• Acted as a trusted advisor to clients, providing guidance, training, and ongoing support to help them effectively implement and sustain best practice methods in their product usage.
• Worked collaboratively with cross-functional teams to ensure seamless integration of best practices into the product's features, documentation, and training materials, enhancing the overall user experience.
• Contributed to the development and dissemination of product best practice guidelines and resources, facilitating knowledge sharing and empowering clients and employees to maximize the product's potential.

East Hartford, CT

• Provided expert assistance to clients and employees by promptly addressing their inquiries and resolving product-related questions through various communication channels, including phone, email, and online chat.
• Played a pivotal role in onboarding and training new support specialists, sharing best practices, product knowledge, and effective communication techniques to ensure a smooth and knowledgeable support team.
• Acted as a skilled triage point within the support team, efficiently categorizing and prioritizing incoming tickets and requests to ensure swift and accurate responses, and routing complex issues to the appropriate.
• Demonstrated a deep understanding of the product and its features, enabling me to provide insightful guidance and solutions to clients and team members, contributing to higher customer satisfaction and issue resolution.
• Fostered a collaborative and supportive team environment, actively sharing expertise and knowledge with colleagues, and assisting in the development of training materials and resources to enhance team performance.
• Maintained a commitment to delivering exceptional service, consistently exceeding client and employee expectations through efficient problem-solving, clear communication, and a customer-focused approach.

East Hartford, CT

• Pioneered the role as the first Support Specialist at Finalsite, taking on the responsibility of providing expert assistance to clients and employees, addressing inquiries, and resolving product-related questions via.
• Played a vital role in shaping and establishing support team protocols and best practices, contributing to the development of effective workflows and communication standards that enhanced the overall efficiency and.
• Demonstrated a deep understanding of the product and its intricacies, enabling me to provide accurate and comprehensive responses to client and employee queries, fostering strong client relationships and satisfaction.
• Acted as a knowledgeable resource for both clients and colleagues, offering guidance, troubleshooting expertise, and clear communication to ensure that issues were resolved promptly and effectively.
• Collaborated closely with team members and management to refine and optimize support processes, aligning them with the evolving needs of the organization and the expectations of clients.
• Maintained a strong commitment to delivering exceptional service, consistently exceeding client and employee expectations, and contributing to a positive and customer-centric support experience.

Macon, Georgia, United States

• Collaborated closely with middle and upper school educators to understand and address their specific technology requirements and inquiries, facilitating a seamless integration of technology into the teaching and.
• Demonstrated proficiency in managing and maintaining the school website hosted by Finalsite, ensuring that it served as an informative and engaging online platform for students, parents, faculty, and the community.
• Instructed computer classes for 6th through 12th-grade students, providing valuable education on digital literacy, technology skills, and best practices for responsible internet use.
• Expanded the curriculum by teaching courses like Family History and Student Webmaster (akin to Journalism) that focused on maintaining the school's website. Utilized technology to enrich the educational experience and.
• Offered responsive IT support to address technical issues, troubleshoot problems, and provide solutions to ensure the smooth operation of technology systems and devices throughout the school.
• Collaborated with fellow educators to integrate technology into classroom activities, enhancing the learning experience and preparing students for the digital challenges of the 21st century.

Bachelor Of Science - Bs, Marriage, Family, And Human Development

High School/Secondary Diplomas And Certificates, High School/Secondary Diplomas And Certificates

Activities and Societies: Volleyball, Cheerleading, Softball, Yearbook, Journalism, Drama, etc.