Daisy Simons Email & Phone Number

Pennsylvania, United States

Providing best-in-class customer service experiences to healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively.Seeking opportunities to make using Zocdoc easy for providers through multiple channels, streamlining their interactions and improving.

Remote

Online Banking answers extremely heavy phone call volume in a very fast past environment while verifying personal information, assisting in retaining qualified members via phone, outreaches, scheduling appointments.Maintained a customer resolution rate of 95% over my tenure with the company.Upheld quality control policies and procedures to increase.

Set attainable daily, weekly and monthly goals and game plans for the grievance department.Cross-trained new team members, resulting in a 17% increase in customer satisfaction ratings from the time I was hired.Engaged with customers through live chat, email, and phone with the goal of establishing a relationship and ensuring they feel satisfied with the.

Pennsylvania, United States

Contract positionAssisted over 40 clients daily with their needs and concerns via phone, email, web chat, and faxCoordinated internally with operations and logistics to maintain knowledge of new company productsTrained new hires on products and services, best practices and protocols to reduce process gaps.Used quality assurance and operational data to.