Daisy Benjamin Email & Phone Number

US

• In this role, I currently work remotely handling inbound and outbound calls.
• Meet performance goals by maintaining customer satisfaction and a quality score of 98%.
• Guide and educate customers on benefits, use of plan, order status, and claims or inquiries.
• Identify issues and communicate solutions to customers, pharmacies, and physicians.
• Manage a high flow of customer calls, while meeting a variety of performance metrics set by leadership.
• Manage sensitive customer information and adhere to all guidelines and best practices.

US

• In this role, I have worked in the on-site call center and remotely handling inbound and outbound calls.
• Meet performance goals by maintaining customer satisfaction and a quality score of 98%.
• Guide and educate customers on benefits, use of plan, order status, and claims or inquiries.
• Identify issues and communicate solutions to customers, pharmacies, and physicians.
• Manage a high flow of customer calls, while meeting a variety of performance metrics set by leadership.
• Manage sensitive customer information and adhere to all guidelines and best practices.

Miami Grill is a popular restaurant chain in South Florida founded in 1988 with 31 retail locations.-Supervising the shifts of kitchen, waiting and cleaning staff.-Meeting and greeting customers and organizing table reservations.-Schedule associates in accordance with minimum staffing policies.-Recruiting, training, managing and developing a team.

Face-to-face customer service role taking customer orders and handling cash. -Trained several new Miami Subs Grills employees on policies, procedures and various customer and food service techniques.

Bachelor'S Degree, Information Technology Management

Associate Of Arts - Aa, General Studies

Associate’S Degree, Criminal Justice/Crime Scene