Daisy Benjamin Email & Phone Number

Us

In this role, I currently work remotely handling inbound and outbound calls.• Meet performance goals by maintaining customer satisfaction and a quality score of 98%.• Guide and educate customers on benefits, use of plan, order status, and claims or inquiries.• Identify issues and communicate solutions to customers, pharmacies, and physicians.• Manage a high flow of customer calls, while meeting a variety of performance metrics set by leadership.• Manage sensitive customer information and adhere to all guidelines and best practices.• Thoroughly document actions in the internal computer system after speaking with customers.

Us

In this role, I have worked in the on-site call center and remotely handling inbound and outbound calls.• Meet performance goals by maintaining customer satisfaction and a quality score of 98%.• Guide and educate customers on benefits, use of plan, order status, and claims or inquiries.• Identify issues and communicate solutions to customers, pharmacies, and physicians.• Manage a high flow of customer calls, while meeting a variety of performance metrics set by leadership.• Manage sensitive customer information and adhere to all guidelines and best practices.• Thoroughly document actions in the internal computer system after speaking with customers.

Miami Grill is a popular restaurant chain in South Florida founded in 1988 with 31 retail locations.-Supervising the shifts of kitchen, waiting and cleaning staff.-Meeting and greeting customers and organizing table reservations.-Schedule associates in accordance with minimum staffing policies.-Recruiting, training, managing and developing a team.

Face-to-face customer service role taking customer orders and handling cash. -Trained several new Miami Subs Grills employees on policies, procedures and various customer and food service techniques.

Bachelor'S Degree, Information Technology Management

Associate Of Arts - Aa, General Studies

Associate’S Degree, Criminal Justice/Crime Scene