Daisy Fortuna Email & Phone Number

Eau Claire, Wi, Us

Eau Claire, Wisconsin, United States

- Define and continuously improve business process architecture - Act as primary authority on HCM configuration; combining expert-level proficiency in the systems and solutions with the understanding the functional HR processes - Collaborate with stakeholders to turn broad requirements into recommended solutions and deliverables - Work with business users, IT, vendors and other support teams to define scope, prioritize, plan and implement system changes and enhancements - Document requirements and technical specifications to support the solution landscape and HR organizational needs for systems implementation, upgrades, and process improvements - Develop project plans using data gathered, constraints, and probable consequences; ensure adherence to project schedule and other specifications - Manage project deliverables and milestones for strategic projects- Identify test scenarios, develop test scripts, and provide key support in SIT- Work directly with stakeholders to identify, analyze, design, test and implement new solutions or improvements to existing solutions - Document the landscape and design to facilitate maintenance, in partnership with IT - Conduct high-level needs analysis and recommend service improvements to increase the efficiency of the systems - Provide day-to-day thought leadership; train and mentor testers and program managers- Develop and review communication and training materials in support of system enhancements - Partner with IT to address system, interface, data and vendor issues - Mentor team by providing guidance allowing them to learn new skills and functional areas

Eau Claire, Wisconsin, United States

• Analyze, design, and configure features and functions within Workday• Participate in functional and regression testing for enhancements, projects, and upgrades• Perform fit/gap analysis on processes to drive continuous improvement. Configure and implement business process enhancements.• Provides analysis and consultation related to programs, policies, and practices that obtain, record, and process worker information or HR-related data• Reports/Queries: Write, maintain and support a variety of reports or queries using appropriate reporting tools. Assist in development of standard reports for ongoing needs. Help maintain data integrity in systems by running queries and analyzing data• Research HCM system functionality to ensure maximum utilization of technology solutions• Collaborate with other members of HR team and actively share knowledge to develop in-house expertise in Workday• Create and maintain business requirements documents, system configuration documents, detailed functional specification documents, test plans and test cases. Create user training documents and implementation documentation as necessary. Maintain proper change management documentation to satisfy the company's internal/external audit controls• Plan, evaluate, research, recommend, and implement systemic process improvements• Ensure EEOC, FLSA, State/Federal, SOC2 and global compliance by developing processes and reporting to support Jamf’s needs• Provide escalation support to service desk requests related to data management, reporting and systems inquiries

Eau Claire, Wisconsin Area

- Implement and administer the processing of all HR-related actions (new positions, new hires, transitions, reporting, etc.). Own data entry of employee life cycle transitions through the Workday HCMS.- Write, maintain and support a variety of reports or queries using appropriate reporting tools. - Assist in the development of standard reports for ongoing needs. - Help maintain data integrity in systems by running queries and analyzing data.- Collaborate with other members of the HR team and actively share knowledge to develop in-house expertise in Workday.- Create and maintain business requirements documents, system configuration documents, detailed functional specification documents, test plans and test cases. - Create user training documents and implementation documentation as necessary. - Maintain proper change management documentation to satisfy the company's internal/external audit controls.- Plan, evaluate, research, recommend, and implement systemic process improvements- Ensure EEOC, FLSA, State/Federal, SOC2 and global compliance by developing processes and reporting to support Jamf’s needs- Respond to HR Help tickets related to data management, reporting, and HR systems inquiries

Eau Claire, Wisconsin Area

- Supporting the Jamf collegiate and high school internship programs from recruiting through on-boarding, training, and performance evaluation- Establishing and maintaining relationships with key educational institutions; attending career fairs, presenting to professional organizations, and supplementing course curriculum- Preparing metrics for monthly C-level reports- Creating assets (graphics, copy) for social media campaigns- Managing social media platforms (Facebook, Twitter, LinkedIn)- Crafting, deploying, and maintaining internal documentation and messaging- Launching new Talent Brand initiatives and programs- Completing full-lifecycle recruiting for global technical teams, as needed

Greater Minneapolis-St. Paul Area

• Managing full life-cycle recruiting process for Support, Field Engineering, and IT-related functions within Jamf• Staffing in Minneapolis, Eau Claire, Cupertino, New York City, Amsterdam, Sydney, Katowice, and London. Utilizing local resources and LinkedIn networks to attract talent in new markets.• Launching, promoting, and continuously improving an employee referral program that results in over 25% of annual hires• Supporting the Jamf collegiate and high school internship programs from recruiting through on-boarding, training, and performance evaluation• Establishing and maintaining relationships with key educational institutions; attending career fairs, presenting to professional organizations, and supplementing course curriculum• Working collaboratively to develop and enhance social awareness strategies• [2015 Results] Grew the Jamf internship program 50% YOY while hiring 70 FTEs across 5 countries and facilitating 21 internal transitions to provide development for Jamf employees

Eau Claire, Wisconsin, United States

Technical Account Manager role plus additional responsibilities:· Provide technical and operational mentorship to small group of Account Managers· Offer proactive guidance and support to members of assigned team · Act as an active advisor to department management team to ensure departmental and company goals are achieved· Participate in performance management activities to aid in growth and development of assigned team

Eau Claire, Wisconsin Area

Provided technical support for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies. Responsible for day-to-day interactions with customers, including maintaining customer satisfaction, phone and email contact regarding software technical support, retention of current customers, and other maintenance tasks.

Supervised approximately 65 student employees and performed administrative tasks including hiring, training, and creating special promotions. Worked with student government to create a lively and enjoyable atmosphere for students, faculty and community members.

Lakeville, Mn

Managed the district website and Facebook page, utilized electronic news gathering services, composed press releases, compiled the district calendar, and produced podcasts. Presented to the School Board and other district departments. Prepared extensive training materials for teachers and staff, including the implementation of a new website management system.

Implemented social and educational programs for fellow students to foster a sense of community in a first-year dorm. Improved interpersonal skills with residents and fellow staff members. Gained experience in event planning, conflict mediation, budget management, mentorship and team dynamics.

Assembled Mac labs across the district using the Casper Suite to re-image machines, install software and sync data. Coordinated logistics for redistributing computers and transporting repairs.