Dalila Bonomi Email & Phone Number

• Partner closely with product managers to influence strategic decisions through insights gathered from user research, including interviews and surveys.• Collaborating with fellow product designers and engineers to create and refine the design system while working together to craft the best product's user experience.• Leveraging research and metrics and conducting usability tests to maintain an intuitive and user-friendly product ensures that design decisions are data-driven and user-centered.• Supporting Customer Experience, Sales, Customer Success, and Product Marketing teams to understand the needs of diverse user segments and enhance their experiences.

Working cross-functional team between managers, product designers, sales, marketers, and CX team, supporting and conducting qualitative research. Responsible for processes, methodologies, tools, and the cross-department sharing of results.I mainly collaborated with product managers and designers, conducting surveys and user interviews. Specifically, I oversaw interviews that provided valuable insights, which led to the development of new functionalities, some designed specifically for higher economic plans.In addition to my daily responsibilities, my proactive nature has led me to participate in and manage various internal projects, such as organizing a 4-day retreat for over 40 people, with workshops and team-building activities. The creation and management of an internal newsletter that showcases ongoing research and various projects of the product team. The development of a Research Operations (ReOps) project where I wrote how-to guides to help the team run their research, templatizing the most common research methods and developing an internal research panel.

I developed and executed communication strategies on various digital platforms such as email, social media, and the company's blog. My responsibilities included creating text content to promote new product features and coordinating with internal team members and third-party vendors to deliver articles, which helped to increase organic traffic by 49% on the company's blog. As the Marketing Team was small, I also collaborated with my colleagues to maintain and improve the company's website, specifically focusing on enhancing the redesign of the main lead acquisition product and the homepage.

Milano, Italia

Fondazione Housing Sociale is a Collaborative Social Housing that offers homes and promotes smart communities in Milan. I've been working on the co-design process shared between stakeholders. Ideating and improving new and past design tools and developing an on-brand design tools library aiming at facilitating the collaboration and execution of services between the neighborhood.

Shanghai, China

S.Point is a leading innovation consulting firm deeply rooted in the Chinese market. I have been involved in designing research and conceptualizing various products and services, ranging from beverages to the health and wellness industry.

Double Degree Master, Product Service System Design

The program aims at training highly qualified designers who may deal with the complexity of a product-service system (PSS). Reframing.

Double Degree Master, Design And Innovation

Tongji University partnering with Politecnico di Milano provides the Double Degree Master. Eighteen months in Shanghai were developing.

Bachelor'S Degree, Product Design, Furnishing Specialisation

I supported technical and design activities, from the concept phase to the production and distribution of the product on the market.

Erasmus Program, 3D Design

Exchange student at Plymouth University, one of the universities ranked top 2% in the world. The courses attended were related to Product.

Digital Marketing

Training about Strategy & Funnel Marketing, Paid Ads, Marketing Automation, Content Marketing, and Data Analytics.