Damian S. Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

• Develop and manage a portfolio of Partners and their sales teams to over achieve targets• Sales and product training – crucial to improving product knowledge and sales techniques for sales people• Own and deliver on projects – National NPS project lead, enabled business visibility to improve the process across the national structure• Mentoring / coaching to develop and educate Channel Partners and their staff• Business 2 Business Sales – including coaching of sales people•… Show more • Develop and manage a portfolio of Partners and their sales teams to over achieve targets• Sales and product training – crucial to improving product knowledge and sales techniques for sales people• Own and deliver on projects – National NPS project lead, enabled business visibility to improve the process across the national structure• Mentoring / coaching to develop and educate Channel Partners and their staff• Business 2 Business Sales – including coaching of sales people• Weekly, monthly and quarterly forecasting, reporting and presentation of results to senior management• Improving systems and processes – both external and internal processes require constant review and adjustment to ensure an effective and compliant sales team• Liaise, negotiate and drive outcomes with internal stakeholders• Business Planning – ensure partners are focused and measured with their business, including commercial modeling, Human Resources and marketing / sales plans.AchievementsBeginning with a Regional Victorian territory I have since progressed to manage some of Optus' Small & Medium Business’ (SMB) largest and most successful Partners. During financial year 13/14 my results of 127% to overall target which saw me achieve the national yearly reward of Altitude Club. Also during 10/11, I achieved multiple sales rewards, including holiday's for achievement of the highest sales in the specific category of acquisition sales. I also took initiative to be the National NPS project manager. After identifying procedural and training gaps within our Business Channels I took the lead and analysed, collated and presented my findings to the SLT. This project role then saw the execution of a national monthly report, localized Victorian training and process gap analysis of the Channel Partners businesses to lift the touch point NPS from negative 20 all the way through to positive 50 and above over a 4 month period. Show less

Melbourne, Australia

Provided phone, email and face to face support to Channel Account Managers and their portfolio of Channel Partners. Supported the Regional Sales Manager with all requested adhoc tasks and standard job functions including Weekly, Monthly and quarterly report collation, presentation preparation and event preparation. My role also included problem resolution and solution building to close oustanding customer issues.

Melbourne Area, Australia

In this role I handled incoming calls to connect customers to the Optus Network. I was responsible for using multiple systems to credit check, activate and correct any data in the Optus systems. During my time in this role I achieved strong results and kept wait times to acceptable levels. It was essential to have first call resolution and I kept a high quality of control during the call to produce strong results against KPI’s.

Provide assistance to the Senior Account Executive to ensure the successful growth of our accounts and relationships of the temp staff