Damien Cocker Email & Phone Number

Bundaberg, Queensland, Australia

As a Senior Technical Account Manager and Infrastructure Specialist, I work closely with customers to enhance their infrastructure footprint. This involves thoroughly examining their existing infrastructure and identifying areas for improvement, with a particular focus on reducing the frequency of break-fix issues.My responsibilities encompass various technologies, including NBN, networks, server/virtual environments (cloud), automation, Business Continuity/Disaster Recovery (BCDR) and… Show more As a Senior Technical Account Manager and Infrastructure Specialist, I work closely with customers to enhance their infrastructure footprint. This involves thoroughly examining their existing infrastructure and identifying areas for improvement, with a particular focus on reducing the frequency of break-fix issues.My responsibilities encompass various technologies, including NBN, networks, server/virtual environments (cloud), automation, Business Continuity/Disaster Recovery (BCDR) and Cyber Security. This broad scope allows me to provide comprehensive solutions that enhance efficiency and security for our clients.Additionally, I take on a leadership role within my local team of five, providing mentorship and guidance in various projects and technologies. My goal is to foster their expertise, help them excel in their roles, and contribute effectively to our projects.This role allows me to combine my passion for technology, problem-solving, and customer satisfaction to create optimal solutions for our clients, further enhancing my technical expertise and leadership skills. Show less

Bundaberg, Queensland, Australia

Driven by my commitment to customer satisfaction, my daily activities ranged from managing large-scale infrastructure projects to resolving individual user issues. This role allowed me to fuse my technical expertise with my passion for client satisfaction, fostering an approach to IT management that kept users' needs at the forefront.As a Senior Systems Engineer at Best Practice Software oversaw the comprehensive IT infrastructure at multiple sites, including Brisbane, Sydney, and… Show more Driven by my commitment to customer satisfaction, my daily activities ranged from managing large-scale infrastructure projects to resolving individual user issues. This role allowed me to fuse my technical expertise with my passion for client satisfaction, fostering an approach to IT management that kept users' needs at the forefront.As a Senior Systems Engineer at Best Practice Software oversaw the comprehensive IT infrastructure at multiple sites, including Brisbane, Sydney, and Hamilton in New Zealand. My responsibilities spanned from ISP management to network, router, server, and desktop setup. This role also involved managing office relocations and integrating newly acquired sites into our existing IT structure, all the while supporting a user base of approximately 300.My initial focus was on desktop deployments. However, I was quick to expand my responsibilities by demonstrating a successful proof of concept for MDP deployment software. This accomplishment opened the door for additional opportunities for innovation and process optimisation.A significant achievement during my tenure was the introduction of Microsoft's SSCM (now known as Endpoint Configuration Manager). This solution significantly improved our operational efficiency by streamlining deployment processes, simplifying reporting, enhancing app-pushing capabilities, and automating device updates.In this role, I routinely worked with VLANs and layer 3 switches, handled tagging, and managed operational maintenance tasks. Notably, I also successfully conducted OS migrations from Windows 7 to 8 and 8 to 8.1, ensuring smooth transitions with minimal disruptions for end-users.On top of these tasks, I actively participated in handling level 2 and 3 tickets, a responsibility that kept me intimately connected with the end-user experience and enabled me to promptly address any IT issues that arose. Show less

Brisbane, Queensland, Australia

During my 7-year tenure at Tabcorp, I held a diverse range of responsibilities, including internal operations, Keno, and casino gaming systems, with a particular focus on the Queensland region.I was entrusted with maintaining the poker machine network and software, with a strong emphasis on ensuring optimal uptime. This role also involved overseeing the Keno network at various venues. A key part of my duties included the verification of major prize wins, a process that involved… Show more During my 7-year tenure at Tabcorp, I held a diverse range of responsibilities, including internal operations, Keno, and casino gaming systems, with a particular focus on the Queensland region.I was entrusted with maintaining the poker machine network and software, with a strong emphasis on ensuring optimal uptime. This role also involved overseeing the Keno network at various venues. A key part of my duties included the verification of major prize wins, a process that involved coordinating with government officials to review footage and ensure no tampering had occurred. I managed the pokies systems in the main Brisbane casino, ensuring smooth and reliable operations and I was responsible for supporting the network of over 10,000 Keno lines across pubs and clubs, focusing on network management, maintenance and uptime.A major project during my time at Tabcorp was the migration of MS Office from Office XP to 2003, this was a large-scale project that involved over 1,000 users. I also provided internet support for hotel guests within the casino, ensuring a seamless digital experience for all patrons.On top of these tasks, I actively handled level 2 and 3 tickets, a responsibility that allowed me to stay connected with the end-user experience and promptly address any IT issues that arose. My years at Tabcorp strengthened my ability to manage complex IT systems while maintaining a strong focus on customer satisfaction. Show less