As a Business Development Manager at IT&C, I specialise in Education and Government Procurement. My role is not just about providing services but building strategic partnerships and identifying opportunities within these sectors. I work closely with educational institutions, government agencies, and decision-makers to understand their unique needs and challenges.My aim is to continually enhance operations and find the best-suited equipment or software. I work with clients to align with their vision and make every deal not just good but great. I manage vendors and suppliers to ensure the most competitive pricing, maintaining strong relationships with major vendors and often meeting with commercial channel managers in the education and government sectors. Microsoft, Apple, Datto, Asus, Logitech, Jabra, HP, Poly, Lenovo to name a few. My scope of work covers all types of equipment, making me the go-to person for anything from a display cable to an 85-inch monitor. I work with an extensive list of vendors, always on the lookout for the best fit for our clients. Leveraging my deep knowledge of products and services, I confidently advise and guide clients. I also manage telco accounts, striving to provide the best plan for each client. This has led me to work with over 700 schools, the Queensland Health Department, and 32 government departments, each with over 100 employees.I believe in the power of personal communication and aim to secure more meetings with current schools to deepen our partnerships and understand more about their needs. My goal is to forge long-term relationships, facilitate efficient procurement practices, and ensure the successful implementation of solutions that drive growth and enhance outcomes in the Education and Government sectors.In essence, I am here to deliver exceptional service and value to all my clients, standing out as a go-to person in my field.

In my previous role as a Business Development Manager at BES, I specialized in the Education and Government sectors. My responsibilities were centred around identifying potential business opportunities within these sectors, which required diligent market research and a keen understanding of trends and developments in the EDU and GOVT spaces.A typical day would find me going through leads, making cold calls, and building relationships with existing and new clients. I was always on the hunt for new opportunities to grow and expand our business. I also had the chance to work on business development proposals, a task that allowed me to utilize my strong communication skills and strategic thinking.Managing service contracts was another critical aspect of my role. I negotiated with key vendors, leveraging my relationship-building skills to ensure the best outcomes for our company. I maintain regular communication with vendors, always staying informed about new products and services that could benefit our clients.Goal setting and tracking were integral parts of my role. I set ambitious yet achievable sales targets each month, aiming to constantly improve and drive business growth. I also reported sales regularly, ensuring transparency and effective communication within the team.In every aspect of my work, I strived to be a team player, understanding that our collective success was a product of our individual efforts. At BES, I learned the value of collaboration, persistence, and strategic thinking in driving business development.

During my tenure as a Senior Account Manager at OPPO, I was responsible for fostering and managing client relationships, often involving direct interactions with C-level executives.This role required adept communication skills, strategic planning, and a deep understanding of our client's unique needs and objectives.A crucial part of my role was strategic account planning. Working with my peers, we crafted strategic plans to maximise sales and client satisfaction. This process involved forecasting sales on a monthly and quarterly basis, which required a careful analysis of market trends and client behaviour.A particularly exciting aspect of my role was preparing and delivering presentations to the company's headquarters in China. These presentations aimed at securing funding for various projects, requiring me to present the potential return on investment and the strategic importance of the proposed initiatives.I took a proactive approach to management, always seeking opportunities to enhance productivity, efficiency, and team morale.A comprehensive understanding of our product offerings was crucial in my role. I used this knowledge to effectively upsell and cross-sell, always aiming to match the right product to the right client. Keeping an eye on the market was key, as it allowed me to understand and predict trends, thus informing our sales and marketing strategies.Throughout my time at OPPO, I honed my skills in relationship management, strategic planning, sales forecasting, and market analysis, all of which contributed to my success in the role.

As a Store Manager at Vodafone, I was entrusted with overseeing staff and managing operations, which required leadership and meticulous attention to detail. I was dedicated to leading from the front, setting the tone for the team, and driving operational excellence.My responsibilities extended to all aspects of store operations management, including ensuring profitability and prioritising customer satisfaction. I took a proactive approach to managing staff development and succession planning, recognising that our team's skills and morale directly impacted our store's performance.A key part of my role was setting and communicating targets to staff, ensuring everyone was aligned and motivated to achieve our goals. I was proud to be hired to work at the number one Vodafone store in Australia at the time, a testament to my dedication and performance.My leadership didn't stop there - a year later, I was given my own store to manage. This store went from being in the bottom tier to achieving the number one spot for prepaid broadband sales in Australia. In my second year, we clinched the top spot for postpaid sales, earning me a trip to Thailand as part of Vodafone's Club Red rewards. We repeated this success in my third year, solidifying our reputation as a top-performing store.One of my most memorable achievements was assisting a customer who was spending $72,000 a year on services with Optus. I successfully converted him to Vodafone, saving him an impressive $28,800 a year.Throughout my time at Vodafone, I demonstrated a strong commitment to team leadership, operational excellence, and customer satisfaction, all while achieving significant sales success.

As a Client Account Representative, my primary role was to act as a bridge between our clients and our company, ensuring seamless communication and maintaining high levels of customer satisfaction. With a keen eye for detail and a strong commitment to customer service, I was responsible for managing a diverse portfolio of client accounts.Each day involved interacting directly with clients, understanding their unique needs, and working proactively to address their concerns. My role involved not just problem-solving but also anticipating potential issues and working diligently to prevent them.A significant part of my job was developing and implementing account strategies. This involved closely monitoring account performance, identifying opportunities for growth, and collaborating with other team members to execute these strategies.In addition, I was responsible for upselling and cross-selling our company's products and services. By staying up-to-date with our offerings and understanding the nuances of each client's business, I was able to identify opportunities for additional sales.Another key aspect of my role was reporting. I regularly updated our internal systems with account information, ensuring that all data was accurate and up-to-date. This allowed us to monitor client engagement and satisfaction levels effectively.Throughout my time as a Client Account Representative, I consistently exceeded sales targets and helped to strengthen our company's relationships with its clients. I was particularly proud of my ability to retain key accounts, demonstrating my commitment to providing exceptional customer service and delivering on our company's promise of quality.