Responsible for alignment of policies, procedures, and systems across multiple lines of business and digital channels. Developed business plans and analysis for product decisions and worked along side senior leaders to direct and deliver development on platforms used by front-line customer service agents and branch bankers. Coordinated development of internal systems with digital channels to create a "Digital First" experience for Citi's Customers.

Process Design and Automation: Designed all aspects of daily operations procedures. Employed Lean and methodologies to break all jobs and roles into individual tasks and then prioritize and package those tasks into processes and protocols. Implemented automation across all aspects of the company to create capacity and avenues for continued scaling.Business Plan Development: Identified and defined a business model in the hospitality industry designed to serve a chronically underserviced market in Short-term rental hosts and property managers. Conducted an extensive study and development process to translate this business model, value proposition, marketing strategy, core competencies, and operations protocols into a business plan which placed as a Semi-Finalist in the University of Florida "Big Idea" Business Plan Competition. Brand Development and Marketing: Successfully launched multi-channel advertising and marketing strategies to communicate the company's mission statement and value proposition. Designed digital and social media channels to maximize brand identity, SEO, CTR, and CTO. Built automated CRM systems to manage a rapidly scaling customer base. Organizational Growth: Grew a founder-run startup into a founder-led and manager-operated company. Employed Rolling Wave planning techniques to continuously design, grow, and automate all aspects of the business model. Created hiring and training programs to recruit and grow top talent.

Administrative Officer: Supervised and coordinated the travel and human resource requirements for 120 sailors, while responsible for an $8M budget, requiring the navigation of a complex regulatory framework. Operations Coordinator: Coordinated scheduling, logistics, reporting, and communications across all organizational levels to ensure seamless daily operations. Oversaw 24/7 operations of more than 35 aircraft and 1200 personnel conducting operations throughout the Middle East, to include in combat operations over Iraq and Syria. Tactical Analyst: Conducted evaluation and data-driven analysis of tactics used by U.S. and Coalition assets. Provided policy recommendations to increase intelligence collections, reduce flight-hour cost, and maximize training value for aircrews. Risk Management: Worked and led cross-disciplinary teams to produce time-sensitive contingency plans to succeed in dynamic tactical and strategic environments. Employed sophisticated risk-management strategies to minimize known antagonistic factors and hedge unanticipated risk impact.

Operational Readiness Evaluation Coordinator: Successfully designed, oversaw, and led the execution of all aspects of the evaluation of a P-8A squadron before operational deployment. Led a team of 35 instructors to conduct an assessment of 350 squadron personnel and 10 aircraft totaling $600M. Classroom Instructor: Instructed U.S. and coalition aircrews on how to best use their equipment and maximize their effectiveness in the tactical environment. Conducted local training and public speaking engagements to increase the mission readiness of combat aircrews. Division Officer: Guided 25 junior and 10 senior sailors in the management of 8 Tactics Simulators worth over $350M, resulting in 6 promotions and more than 1100 training events. Introduced departmental training events and mentorship programs to improve the quality and development of instructors.

Flew over 1800 hours and 300 combat hours as a P-3 Pilot conducting armed maritime intelligence, surveillance, and Anti-Submarine Warfare operations in support of Operations Enduring Freedom and Inherent Resolve in South East Asia, Africa, Europe, and the Middle East.Task Group Operations Officer: Coordinated mission tasking and schedules for 30 aircraft flying operational missions over Iraq, Syria, and the Arabian Gulf. Acted as liaison to Air Force Central Command and 34 foreign militaries to maximize cooperation and operational results. Assistant Operations Officer: Responsible for incorporating all squadron training and proficiency requirements into the scheduling of eight aircraft worth $415M resulting in the mission success of over 100 sorties and over 600 flight hours per month.Instructor Pilot: Conducted classroom, simulator, and airborne training events for junior pilots. Developed training plans to ensure high-quality training and minimize the time required to qualify students as P-3C Aircraft Commanders. Public Affairs Officer: Commissioned, wrote, and authorized press releases to local, national, and international media outlets showcasing the achievements of Patrol Squadron Twenty-Six. Worked with external organizations to plan events and public appearances of key leadership for speaking engagements and community involvement.

Qualified as Pilot-in-Command in the T-34 "Turbo Mentor" and T-44 "Pegasus"