Dan Bitzer Email & Phone Number

Syracuse, New York Area

Manages user accounts and computer accounts using Active Directory, including passwords, adding computers to the domain, etc.

Warminster, Pa

Work with customers on a case by case basis. Utilizing emails, Skype, phone calls and in person interactions to fix issues as quickly and efficiently as possible. Maintain, add and modify existing IT inventory for new items, moved items, or disposed items. This includes site to site auditing (in person) Repair, build and image new systems for new users, for other broken PCs and to get PCs ready for deployment/imaging. Use of Windows Active Directory. Basic networking duties as well, such as patch cabling, punch down blocks, wall jacks and wiring jobs. As well as creating and updating SOPs.

Fort Washington, Pa And Spring House, Pa

Work at the desk side level with customers fixing hardware, software and network issues with machines and accessories. Data transfers, shell swaps, ticket management, Citrix environment work (network), remote access and more to fix issues. Manage the site's data servers and physical tape libraries. Build new PCs for employees/contractors and install accessories for these users. Managing moves and admin rights of machines and users at the IT level. Ran IT Kiosk for users of the facility as a face to face service to quickly and effectively resolve issues and questions.

Skillman, New Jersey

Work at the desk side level with customers fixing hardware, software and network issues with machines and accessories. Data transfers, shell swaps, ticket management, Citrix environment work (network), remote access and more to fix issues. Manage the site's data servers and physical tape libraries. Build new PCs for employees/contractors and install accessories for these users. Managing moves and admin rights of machines and users at the IT level.

Horsham, Pennsylvania

Retrieve and hand back machines that come in for a Windows 7 refresh. Answer questions for users, find their preferences, install the correct software, and do data transfers.