Dan Bye Email & Phone Number

Bend, Oregon, United States

Set the precedent for this position as the first Front Desk Lead the startup company has hired. Took ownership of the demo program and facilitated roll-out of new demo rental software. Operated as the sole leader of the 80+room hotel in the absence of a general manager for over 4 months. Oversaw all ordering, cash handling, financial tasks and bill pay as well as customer service. Created SOP’s for all new procedures and tasks for the front desk and housekeeping teams including rental training, cafe operations and housekeeping best practices.

Hood River, Or

Cover all aspects of daily store operation, from opening and rental prep, full service mechanic duties, and inventory ordering and receipt. Designed and helped implement a new service intake and estimate procedure to help alleviate customer confusion/frustration. Currently working to help identify inefficiencies in the workplace to better serve customers and increase profitability as well asassisting in marketing efforts via social media and promotions for targeted market growth.

Hood River, Oregon

Worked to implement a comprehensive service program for the less than 1 year old shop. Managed daily service intake, mechanics, and checkout for all service tickets. Also worked to streamline workflow as well as increase both foot and web traffic via promotional assets and blog writing.

Hood River, Oregon

Provided top tier customer service to international distributors and sales reps worldwide. Coordinated all aspects of international sales from order form creation through supplying import/export documentation and insuring timely and accurate order fulfilment. Also assisted in the implementation and integration of a new distribution center located in Asia.

Salt Lake City, Ut

Duties include overseeing general retail store function, managing employees, and providing customers with top level customer service and industry leading knowledge and expertise.Tasked with creating a successful bicycle shop for the summer months with responsibilities ranging from wrenching to buying to marketing and promotion as well as contacting industry reps for warranty claims

Salt Lake City, Ut

Guide customers towards educated purchases in bicycling as well as provide technical service to bicycles including assembly, hydraulic brake bleeds, general drivetrain and brake adjustments, suspension setup and complete bike overhaul.

Salt Lake City, Ut

Assisted customers over the phone with gear questions, returns, warranty, and logistics. Also aided in gear reviews and brand promotion.

Salt Lake City, Ut

Initially hired on as sales associate and was promoted to manager within 4 months. Later given brand management tasks such as opening new promotional channels, creating new brand merchandise, and increasing local event participation and community enrichment.

South Lake Tahoe

Covered all aspects of retail store function from managing the retail team, to cashiering, to technical ski boot fitting, and retail buying. Performed opening and closing duties.

Park City, Ut

Worked in manufacturing for the handmade bamboo Soul Poles as well as provided assistance in marketing, management, accounting, and social media. Also helped to design and create the new website including layout, functions, photography, and text. Currently a freelance ambassador to the company.

Salt Lake City, Ut

Rental Technician for various types of outdoor equipment including rafts, bikes, skis, and camping gear. Lead outdoor trips with student groups including rafting and biking. Dealt with customers and cash transactions as well as many other odd jobs.

Salt Lake City, Ut

Worked in the warehouse performing all aspects of finish work for ski building including cutting, sanding, routing and tuning using various machinery on the in-house produced Precinct model. Also worked with Rhinoceros 4.0 CAD program.

Salt Lake City, Ut

Provided a friendly environment for customers tuning and renting ski equipment. Received orders and payments as well as delivered custom ski rentals to the Salt Lake and Park City areas. Advocated for the company by creating events and promoting the brand.