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Results-oriented Leader with Strategic VisionResults-oriented Leader with a successful history of managing and driving multiple programs at a large technology company. I foster high-performing, collaborative teams by leveraging limited resources to achieve exceptional outcomes. I champion targeted training developed in collaboration with internal and external experts, ensuring team members are well-equipped to exceed organizational objectives. My empowering leadership style allows key contributors to flourish, consistently leading to the successful launch of multiple initiatives.Passionate and detail-oriented, I bring a proven track record of supporting both internal and external clients while working with leadership to determine current and future needs. As a quick learner with a technical background, I can rapidly grasp new technologies and leverage them to optimize processes. Integrity and strong work ethic define my approach, making me a reliable and genuine team player highly valued by colleagues.
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Enablement ManagerIvantiBoca Raton, Fl, Us
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Technical Support Enablement Manager, Global Customer SupportAlteryx Jul 2021 - PresentBoca Raton Fl• Owned and managed various programs within Global Customer Support, including new product introductions, release readiness, employee onboarding, and weekly continuous education.• Collaborated closely with support leadership to ensure these programs were in alignment with their vision and requirements and that future needs were being anticipated and addressed.• Led multiple initiatives in direct partnership with leadership using data analytics and cross-functional collaboration, including aligning department skills of 60+ engineers to product and customer demands, significantly increasing participation in release previews, which had a direct impact on product quality, and drastically improving and increasing release readiness content for engineers while reducing the overall effort required.• Played a key role while working cross-functionally to ensure the successful onboarding and training of our first-ever offshore engineering team consisting of over a dozen engineers, who continue to earn CSAT scores that are in line with our in-house engineers.• Worked with multiple groups of SMEs to develop over a dozen comprehensive technical enablement learning paths used by support engineers to become proficient in various aspects of our products and technologies.• Sought continuous improvement to programs through frequent surveys, feedback meetings, and constant communication with leadership.• Utilized multiple learning management systems (LMS) and enablement content development programs to design dozens of technical and process training courses, including instructional videos and documentation.• Designed, maintained, and populated an extensive Microsoft SharePoint site, which served as the main portal for all of customer support.• Developed automated reports for managers and individuals to ensure they were in compliance with mandatory training courses and learning paths.• Created and maintained nearly all documentation on Customer Support processes and procedures. -
Program Manager, Center Of ExcellenceAlteryx Aug 2020 - Jul 2021Boca Raton, Fl• Facilitate enablement within the Customer Success organization regarding new version releases, new hire onboarding and existing associate growth.
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Program Manager, Customer SupportAlteryx Jan 2019 - Aug 2020Boca Raton, Fl• Manage several Customer Support programs and documentation for initiatives such as Onboarding, Queue Management, and the Case Escalation process. • Facilitated the production of Platform Enablement content, including training and testing.• Work cross-functionally with stakeholders from many departments, including Quality Assurance, Product Management, Community Content and Business Systems.
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Senior Customer Support EngineerAlteryx, Inc. Aug 2015 - Jan 2019Boca Raton, Fl• Responsible for nearly 50 accounts consisting of hundreds of Alteryx users.• Consistently finished in the top 3 for the number of cases closed and did so with a 99% satisfaction rating.• Provide first-class support for their data blending, advanced analytics, technical, and troubleshooting needs within the Alteryx family of products. • Directly involved in the hiring process of new Customer Support Engineers, including screening and testing.• Responsible for the complete overhaul and enhancement of the new hire onboarding process, including documentation, onboarding, and onboarding exit interviews.• In charge of Queue Management, a critical process involving the timely and appropriate dissemination of support requests to Customer Support personnel. • Responsibilities include process improvement, creating and maintaining related documentation, and training new hires.
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Senior Consultant/Manager, Market ResearchOffice Depot Nov 2011 - Jul 2015Boca Raton, Fl• Perform GIS and database analysis in order to support local and national marketing, real estate development, store performance, and store improvement opportunities.• Specialize in automation and creating efficiencies using multiple programs and macros.• Maintain multiple critical databases, including stores, multiple competitors, etc. • Provide mapping and reporting support to a wide range of personnel and departments including Senior Management, Real Estate, Operations, Marketing, Advertising, Construction, etc. -
Senior Gis AnalystOffice Depot Apr 2006 - Nov 2011Boca Raton, Fl• Perform GIS and database analysis in order to support local and national marketing, real estate development, store performance, and store improvement opportunities.• Maintain critical databases. Create programs and macros to automate functions and increase efficiencies in the department and company.• Provide mapping and reporting support to a wide range of personnel and departments including Senior Management, Real Estate, Operations, Marketing, Advertising, Construction, etc.
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Gis ManagerArby'S Restaurant Group Jul 1991 - Apr 2006Ft. Lauderdale, Fl• Responsible for tracking and reporting all development activity including openings, closing, relocations and franchise development agreements for multiple chains.• Created and maintained a strategic database of U.S. development capacity. Performed field market studies to assess optimal locations for new and existing development.• Utilized GIS to manage franchisee territory agreements and protect against infringements.
Dan Chapman Skills
Dan Chapman Education Details
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Geography & Social Science; Certificate In Urban Planning
Frequently Asked Questions about Dan Chapman
What company does Dan Chapman work for?
Dan Chapman works for Ivanti
What is Dan Chapman's role at the current company?
Dan Chapman's current role is Enablement Manager.
What is Dan Chapman's email address?
Dan Chapman's email address is da****@****pot.com
What is Dan Chapman's direct phone number?
Dan Chapman's direct phone number is +190485*****
What schools did Dan Chapman attend?
Dan Chapman attended Florida State University.
What skills is Dan Chapman known for?
Dan Chapman has skills like Market Research, Gis, Management, Strategic Planning, Strategy, Access, Data Analysis, Microsoft Office, Analysis, Vba, Team Building, Competitive Analysis.
Who are Dan Chapman's colleagues?
Dan Chapman's colleagues are Cassidy Clemmer, Malik Whitaker, Vishnu T, Florence Luong, Kelvin Lau, Ryker Martin, Erica Pieramico.
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Dan Chapman
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Dan Chapman
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