Dan Cooper Email & Phone Number

London, United Kingdom

• Head of a very busy satellite office remote from the head office of the organisation and responsible for the management of 2 managerial and 12 administration staff including their training and development
• Solely responsible for the financial aspects of the department; managing and maintaining the budget for the office as well as keeping accurate banking records of weekly takings
• In charge of planning and execution of all major projects involving the office; two projects being an office relocation into a new residence and a complete overhaul of IT systems and equipment
• To represent the organisation in cross-government meetings on key high level issues such a parliamentary legislative changes, then liaise with appropriate stakeholders to keep them well informed
• Produce detailed reports and statistical records for senior management/directorate analysis
• Manage and maintain high levels of Customer Service from all staff working in a ‘front line’ customer environment

Cardiff, United Kingdom

• Short term opportunity to manage a busy department in the Cardiff office whilst still running the London Information Centre
• Staff management of 8 managerial and over 60 administrative staff spanning over 6 teams including Customer Services, Foreign Language Services and Reception
• Handling escalated complaints and Ministerial cases over various forms of communication
• Promote and enforce excellent customer service standards throughout the departments whilst meeting the organisation’s set objectives

London, United Kingdom

• Responsible for maintaining correct staffing levels for each shift and managing them correctly
• Manage the opening and closing of the establishment
• Responsible with cash management of each shift I worked
• Deal with escalated customer complaints in a professional manner
• Monitor and manage maintenance issues
• Keep both myself and my staff up-to-date with current promotions and new products

London, United Kingdom

• Working on one of two bars split over two floors of a busy and lively establishment in the heart of Soho in London
• Deliver excellent customer service at all times
• Serve and present beverage quickly and efficiently whilst meeting corporate standards
• Required to have a sound knowledge of all products and promotions to assist customers
• Required to manage own training in line with corporate expectation i.e. correct products and measures
• Prepare the bar area ready for the following working day by the cleaning of the bar and surrounding area areas

Cardiff, United Kingdom

• Dealing with all escalated complaints and queries with the highest levels of customer service
• Managing and maintaining one's own quality of work
• Acted as Diversity Officer for the organisation; being the point of contact for customers with disabilities needing assistance in using the services of the organisation
• Responsible of the cross-training of the customer services area on all forms of processing within the organisation; ranging from the planning of the project to the deliverance of tailored training for each individual.

Cardiff, United Kingdom

• Responsible for the quality checking and processing of all documents associated with maintaining a limited company
• Ensure that all documentation is processed in accordance with regulations set out in the Companies Act 1985/2006, the parliamentary legislation governing the organization
• Maintain a high output figure of quality; ensure that the organisation’s target of 35 documents processed per hour is met, and processed with a high level of quality
• Responsible for notifying customers of unacceptable documentation by producing detailed guidance in letter form so that corrections can be made
• Acting as the ‘customer liaison’ to the Document Examination branch
• Responsible for handling customer queries via telephone, written/electronic correspondence or face-to-face

Ystrad Mynach, United Kingdom

• To maintain the busy schedule of the centre; taking bookings from customers over the telephone and via face-to-face and ensure the timetable was kept up-to-date to reflect this
• Providing excellent customer service to all customers using the facility
• Responsible for all customer queries received into the centre across all communication means
• Sole responsibility for cash management during my shift; making sure correct payment was taken and records maintained, as well as ensuring the ‘end of day’ banking was completed correctly and to regulation standard