Dan Darrow Email & Phone Number

Greater Milwaukee Area

Greater Milwaukee Area

Germantown, Wi

Brookfield Wi

● Responsible for all corporate information technology functions and processes● Oversee systems development, enhancement and integration of new systems● Develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation● Manage IT staff; including hiring, training, evaluation, guidance, and discipline● Develop standard operating procedures and best practices, including the provision of written protocols and guidance to staff and end-users● Keep current with the latest technologies and determine which solutions will meet and exceed business and system requirements● Negotiate and administer vendor and service agreements as well as consultant contracts

Brookfield

• Desktop Engineer duties including: Incident root-cause analysis, advanced support of Active Directory and Group Policy management tools, involved in automation/packaging of SCCM based software, involved in deploy/administration of software/system updates, and security patches. • Lead Desktop and Mobile specialist throughout organization: Recommended new hardware/software based on needs of 10,000+ end-user base, negotiated enterprise licensing through advanced reporting, worked extensively with end users to develop roles used in future projects• Instrumental in negotiations with CDW for 7-figure contract, including similar Lenovo contracts• Sole support tech for Brookfield location with 60+ users: Provided prompt, empathetic, end-user support and ensured a stable IT environment.• Set policy and procedure behind enterprise IT hardware and infrastructure vetting • Assisted and coordinated the planning and rollout of the SCCM images to upgrade all enterprise end users from XP to Windows 8.1• In charge of entire department hardware upgrade deployments

Milwaukee

• Daily operations and staff support for hardware, software, and network applications• Organize and maintain inventory for computer, phone, and other IT systems hardware• Maintain and manage the facility Access Control System• Provide IT training to managers, team leaders, and staff in writing and/or presentation formats• Work with other departmental teams to perform special projects as assigned• Assist with verification, testing, and implementation changes to IT systems• Assist with planning, administering, and analysis to develop hardware, software, or systems technology solutions to meet business needs• Performs related work and execution of responsibilities as assigned by managementStrong background with information systems including PCs, basic networking, A/V, and VoIP based phone systems.Strong ability to troubleshoot, investigate, and document root-cause analysis of technical issues.Proficient in Microsoft Office, Windows 7, and Enterprise Level hardware/software applications.Ability to assist with development and implementation of technology solutions to address business needs.

• Help Desk Support and Hardware Support Technician Level 1• Diagnosed and repaired hardware issues for 350+ employee base• Answered support phones, and escalated tickets as needed• Software problems troubleshooting for many business applications• Printer maintenance/repair and replacement for a wide variety of models• Worked daily with work-order tracking software

Bachelor Of Business Administration (B.B.A.), Information Technology

Activities and Societies: Delta Chi- Fundraiser Chair, Community Service

Bachelor Of Science (Bs), Management Information Systems And Services

Bachelor Of Business Administration (B.B.A.), Marketing/Marketing Management, General