Handle intake calls for FMLA claims, STD claims, and Company leaves. Determine eligibility, evaluate specifics and make initial case decisions.

Promoted to this role managing four sub-departments of grocery, dairy, frozen, and bulk items with 35 team members. Responsible for team member hiring, mentoring, supervision, buying and merchandising products, scheduling, managing financials, controlling inventory, and complying with current regulations.Promote team productivity and achieve high sales, margin, and labor targets by establishing a positive work environment and maintaining high team morale in an environment of support and mutual respect.Model and provide customers with outstanding customer service to always make their shopping a pleasurable experience.Mentor and encourage associates to excel by helping them to set and achieve goals.Maintain well-stocked, inviting, and creatively merchandised department.Effectively train and manage the buyer team to accurately monitor and control inventory within established budget guidelines to minimize out of stock items and shrink while maximizing sales.Clearly communicate and adhere to safe work practices and maintain rules and regulations regarding safe food handling practices and company policy.Strategically plan and coordinate samplings and special events.

Assisted Grocery Team Manger in overseeing team members and managing of daily operations in the Grocery Department.Maintained solid customer base by providing continuous, courteous and excellent customer service.Maintained high standards of work ethic with team members by setting positive examples.Maximized productivity and efficiency through skillful organization and time management.Helped achieve sales, margin, and expense targets. Cultivated rapport with team members; established a bond of trust and mutual respect. Processed incoming deliveries, set up creative displays, and ensured product availability.Followed and complied with established procedures regarding health, cleanliness, and sanitation.

Responsible for daily operations managing 50 employees in a 20 million dollar retail store with specialty food department, fine wines, liquors, beer varietals, soda, lottery, snack and bar accessories.Maximized profit potential and achieved steady increases in store annual gross revenue.Assured superior customer service with creative and personal detail. Promoted Staff Development and Cross Training for all employees.Managed strict ongoing inventory control as well as annual physical inventory process.Worked within defined budgets for on hand inventory, payroll, and purchasing. Responsible for purchasing all beer, soda, specialty foods, and snacks.Skillfully handled price negotiations, ordering, and product placement, with suppliers, distributors, and merchandisers.Scheduled all store staff, warehouse associates, redemption center, truck drivers, and maintenance.Planned and coordinated onsite special events.

Directed all aspects of operations with 40 employees at a newly-established, larger store location.More than doubled gross revenues by steadily growing the new business during a 7 year management tenure.

Directed all aspects of daily store operations in a multi-million dollar retail business. Advanced from Assistant Manager to Manger in three years. More than doubled annual gross revenues during the management tenure.