- Designed and stood up Process Organization workflow for newly established business area- Led and oversaw project meetings and progress towards milestones- Partnered with Product and Technology teams to align on project milestones and timelines

- Evaluate applicable Risks and Controls for Fraud Prevention, Fraud Security Investigations, and Merchant Disputes and help define appropriate Control solutions including reporting, QA/QC, design testing and technology enhancements- Partner with Merchant Disputes, Pricing, and other cross impacted LoBs for successful completion of multiple Action Plans and Emerging Concerns o Perform independent validation of business process and results o Execute reperformance of report validation… Show more - Evaluate applicable Risks and Controls for Fraud Prevention, Fraud Security Investigations, and Merchant Disputes and help define appropriate Control solutions including reporting, QA/QC, design testing and technology enhancements- Partner with Merchant Disputes, Pricing, and other cross impacted LoBs for successful completion of multiple Action Plans and Emerging Concerns o Perform independent validation of business process and results o Execute reperformance of report validation and testing results- Engage Merchant Disputes, Fraud Prevention, Fraud Security Investigations, and MIS to establish and standardize reporting framework and evergreen standards- Collaborates with Risk, Legal, and Compliance groups to establish a productive and healthy Control environment Show less

- Reporting: Daily, Monthly and Ad hoc for multiple testing groups using SQL, Tableau, Excel, and PowerPoint o Provided KRI, Firmwide, LOB, and Control Committee level reporting supporting Sworn Documents, Collections Litigation, SCRA o Oversaw production, standardization and onboarding of reporting for Wealth Management, Chase Auto- Scorecard: Designed, built, analysis, and implemented QA Scorecard and Metrics in Tableau- Collaboration: Partnered with multiple levels of… Show more - Reporting: Daily, Monthly and Ad hoc for multiple testing groups using SQL, Tableau, Excel, and PowerPoint o Provided KRI, Firmwide, LOB, and Control Committee level reporting supporting Sworn Documents, Collections Litigation, SCRA o Oversaw production, standardization and onboarding of reporting for Wealth Management, Chase Auto- Scorecard: Designed, built, analysis, and implemented QA Scorecard and Metrics in Tableau- Collaboration: Partnered with multiple levels of management to gather requirements, design, produce and influence reporting- Training: Designed and maintained training materials and provided crossing training to peers and direct reports Show less

- Supported and produced reporting for multiple LoBs (Card, Fraud, Commercial Card, EFS, Retail)- Created, distributed, and uploaded scorecard templates for metrics using Access, Excel, and SQL- Maintained scorecard design using SQL by adding, updating and retiring appropriately records within multiple tables and databases- Partnered with development team to resolve issues and inquires- Presented findings of trends or issues within team and business to ensure holistic resolution… Show more - Supported and produced reporting for multiple LoBs (Card, Fraud, Commercial Card, EFS, Retail)- Created, distributed, and uploaded scorecard templates for metrics using Access, Excel, and SQL- Maintained scorecard design using SQL by adding, updating and retiring appropriately records within multiple tables and databases- Partnered with development team to resolve issues and inquires- Presented findings of trends or issues within team and business to ensure holistic resolution delivered- Creation and execution of test scripts for new and existing applications- Wrote call work flows in their entirety- Validated Testing through SQL Queries- Triaged and provided solutions for production issues and defects Show less

- Oversaw and managed tabulation operations and team- Active in planning of organizational goals and direction- Analyzed contest results thorough competition season and after to make recommendations for next season- Provided training to new and returning tabulators- Designed, updated, and maintained organizational website