Dan Gallagher Email & Phone Number

Clayton, Nc, Us

Princeton, Nj (Online)

Responsible for supervising the scoring of global candidate responses for the TOEFL ibt Speaking exams, as well as working as a rater. Online GUI is used for scoring and accessing testing folders. Part-time, averaging online weekly workload is 24 hours, though PASS scheduling interface allows up to 40 hours to be scheduled depending upon availability.

Andover, Ma

Responsible for Remedy/ITSM/IPSoft trouble ticket creation, tracking, timely escalations, and communication of events impacting Navisite clients that include GNMA (Ginnie Mae), Legg Mason, Sunoco, Meggitt Defense Systems, eClinicalWeb, Harvard University, Houghton Mifflin, Symantec, and Oracle. Responsible for coordination of event resolution activities with the San Jose, London, and India office NOCs and other Support Engineers. ITIL Certified. Full time. Also responsible for:• User account administration, password resets, connectivity issues, server reboots, client site outages, IP inaccessibility, and system CPU load balancing. Systems supported include Windows, Unix, and Linux.• Swapping out power supplies, hard drives, HBAs, NIC cards, CPUs, and memory upon customer request. Boxes supported include servers, firewalls, and routers.• Racking and connecting dedicated hosting blades to their chassis with customer-specified hard drives and memory. • Serving as a Backup Supervisor, involving Incident Management coordination, and Trouble Ticket Escalation.

Cambridge, Ma

Responsible for nightly gift processing, daily/weekly server backups, file restores from tape via Veritas NetBackup, disk space maintenance/expansion, database capacity monitoring, user logon creation/deletion, email account creation/deletion, system performance monitoring, and troubleshooting. • Audited previous day’s gift processing, which averaged $2,000,000 per day, identifying possible errors. Corrected errors or obtained additional assistance to accomplish this, resulting in daily accuracy of all financial transactions.• Managed backups/restores through Veritas NetBackup for all UNIX boxes, HP 3000 servers, Novell servers, and Windows NT servers.• Handled fiscal year-end processing in a project leader capacity, generating annual gift-totals reports for fund-raisers. This resulted in accurate yearly balancing of fund-raising accounts.• Trained newly hired operations staff to perform nightly scheduling, daily system backups, performance monitoring, report generation, printing, and help desk assistance that resulted in zero system downtime due to operations staff errors.• Wrote, reviewed, and revised the department’s Operations Manual, an alphabetized collection of detailed procedures used for system upgrades, backups, report processing, scheduling, and user account creation/modification/deletion. This resulted in reduced training time as well as producing more efficient, error-free staff performance.

M.A., English Language And Literature/Letters

B.A., English/Journalism