Dan Goss Email and Phone Number
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Dan Goss is a IT Helpdesk Team Lead at National Heritage Academies at National Heritage Academies. He possess expertise in call centers, microsoft office, troubleshooting, customer satisfaction, training and 10 more skills.
National Heritage Academies
View- Website:
- nhaschools.com
- Employees:
- 2779
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It Helpdesk Team LeadNational Heritage Academies Mar 2022 - PresentGrand Rapids, Michigan, United States
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It Helpdesk TechnicianNational Heritage Academies Oct 2015 - Mar 2022Greater Grand Rapids, Michigan Area
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Retention SpecialistCharter Communications Nov 2006 - Sep 2015Walker, MiAssisting with resolving issues related to customers' accounts’ billing and services.Providing solutions in challenging situations, including de-escalating when tensions have run high.Balancing customers’ desires for low pricing with Charter’s need to maintain value in our services. -
Senior Retention RepresentativeCharter Communications Dec 2011 - Dec 2013Walker, MiAssisted representatives with resolving escalated issues related to serving their customers.Assisted my supervisors with coachings and giving feedback to representatives on my teams.Developed processes for tracking situations to find patterns that needed to be addressed.Worked in this position until the position was eliminated in 12/13
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Photo / Connection Center ManagerWalmart Aug 2004 - Mar 2006Houghton Lake, MiOpened a new Photo Lab and Connection Center, including hiring and training all personnel on highly sensitive negative and photo processing equipment and on cell-phone and satellite TV contract preparation and completion.Recorded and maintained invoices received and paid.Implemented several new procedures for more accurate reporting of shrink dollars.Assisted customers with purchasing digital cameras and cellular phones.
Dan Goss Skills
Dan Goss Education Details
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3.50
Frequently Asked Questions about Dan Goss
What company does Dan Goss work for?
Dan Goss works for National Heritage Academies
What is Dan Goss's role at the current company?
Dan Goss's current role is IT Helpdesk Team Lead at National Heritage Academies.
What is Dan Goss's email address?
Dan Goss's email address is tr****@****aol.com
What is Dan Goss's direct phone number?
Dan Goss's direct phone number is +123125*****
What schools did Dan Goss attend?
Dan Goss attended Davenport University.
What are some of Dan Goss's interests?
Dan Goss has interest in Writing, Children, Computers, Technology, Network Security, Education, Literature, Science And Technology.
What skills is Dan Goss known for?
Dan Goss has skills like Call Centers, Microsoft Office, Troubleshooting, Customer Satisfaction, Training, Customer Experience, Management, Customer Service, Team Leadership, Leadership, Project Management, Account Management.
Who are Dan Goss's colleagues?
Dan Goss's colleagues are Matthew Greathouse, Deb Steffes, Jorvonna Drain, J’lynn Johnson, Llmsw, Joseph Song, Ella Johnson, Brenda Upshaw.
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