Dan Hunter Email & Phone Number

Prior Lake, Minnesota, United States

Greater Minneapolis-St. Paul Area

Duties- Responsible for maintaining an accurate inventory of and repairing all end-user hardware assets including laptops, desktops, monitors, printers, and associated accessories.- Prepares and ships workstations for new employees. Ensures user-specific software is installed and properly licensed.- Primary administrator for all 1,100 employee-owned.

Greater Minneapolis-St. Paul Area

Duties- On a team of 7 personnel and supervise up to 5 at any given time.- On a daily basis, perform technical administrative tasks requiring elevated permissions and responsibility.- Responsible for break/fix of trouble ticket system including changes/additions to technical workflows and procedural changes.- Guide users through configuring personal.

Greater Minneapolis-St. Paul Area

Duties- Work with a team of 7 peers, 1 lead, and 1 supervisor to develop recommendations for streamlining procedures, standardizing hardware and software configurations, improve training and user communications, and otherwise reduce the volume and difficulty of support incidents.- Escalate for approval new software installations and install licensed.

Greater Minneapolis-St. Paul Area

Working at Dorsey and Whitney technical support through Robert Half Technology

Eden Prairie, MN

- Answer and process up to 50 external telephone support requests per day for touchscreen POS systems- Troubleshoot support requests escalated from Level 1 Technicians. - Ensure prompt and complete resolution of all escalated support requests assigned.

Eagan, MN

- Process incoming support requests, prioritize support requests and assign to appropriate technician. - Dispatch up to 30 technicians and follow up on completed jobs for billing and payment.

Eden Prairie, MN

- Answer and process up to 50 external telephone support requests per day for touchscreen POS systems- Ensure support requests are escalated to Level 2 Support when appropriate.- Most commonly troubleshooting network connectivity, investigating Microsoft Access database corruptions, and providing End User training.

USS John Paul Jones, San Diego, CA

Duties- Operating electronic detection and deception systems. Evaluating intercepted radar emissions using computer databases. - Performing technical analysis of radar signals and systems in support of technical reports.- Defending the ship against inbound threats including anti-ship missiles. - Routinely working with classified information and technical.

Bachelor Of Science - Bs, Information Technology

Aas, Network Systems Administraton

- Maintained a 3.8 GPA - Primary focus on: Linux Administration (Apache, MySQL, Samba), Windows Server Administration (Windows Server 2008.