Dan Hunter Email & Phone Number

Prior Lake, Minnesota, United States

Greater Minneapolis-St. Paul Area

Duties- Responsible for maintaining an accurate inventory of and repairing all end-user hardware assets including laptops, desktops, monitors, printers, and associated accessories.- Prepares and ships workstations for new employees. Ensures user-specific software is installed and properly licensed.- Primary administrator for all 1,100 employee-owned devices with corporate email access. Responsible for ensuring real-time security compliance, configuring devices for company email, and remotely removing company email. Creates and tests new device configurations, installs and tests security updates to MDM server, and remotely wiping lost/stolen devices to ensure HIPAA compliance.- Re-route network cabling for printers and workstations in wiring closets as necessary for installation and removal of equipment. Verifies equipment is connected to correct subnet based on equipment type.- Adjust workstation/user groups and OU’s in Active Directory to apply correct Group Policy for workstation/user assignments- Respond to and apply security updates identified by US-CERT National Cyber Awareness System BulletinsAccomplishments- Have resolved over 2,650 hardware replacements, hardware repairs, equipment requests, or advanced software troubleshooting tasks while in this role.- Key figure in developing Work From Home hardware replacement/set up procedures for over 1,000 employees company-wide- Was awarded “Unsung Legal Hero” award from Minnesota Lawyer for excellence in the IT field- Dan and his wife are responsible for yearly Adopt-a-Family gift drive around the winter holidays

Greater Minneapolis-St. Paul Area

Duties- On a team of 7 personnel and supervise up to 5 at any given time.- On a daily basis, perform technical administrative tasks requiring elevated permissions and responsibility.- Responsible for break/fix of trouble ticket system including changes/additions to technical workflows and procedural changes.- Guide users through configuring personal devices for company email and RSA MFA app installation.Accomplishments- Personally involved in successful transition from localized database trouble ticket system to more agile and capable cloud-based system with complex workflows and automation.- In free time, developed batch file to steamline deployment of RSA MFA tokens to employee devices. Batch file is still in use today by all company support personnel.- Resolved over 5,100 hardware and software troubleshooting tasks while in this role

Greater Minneapolis-St. Paul Area

Duties- Work with a team of 7 peers, 1 lead, and 1 supervisor to develop recommendations for streamlining procedures, standardizing hardware and software configurations, improve training and user communications, and otherwise reduce the volume and difficulty of support incidents.- Escalate for approval new software installations and install licensed applications for users as requested.- Guide users through configuring personal devices for company email and RSA MFA app installation.Accomplishments- Volunteered to assume on-site IT duties for a semi-annual clinic for low-income seniors to have wills and health care directives drafted for them- Resolved over 6,500 basic troubleshooting and administrative tasks while in this role

Greater Minneapolis-St. Paul Area

Working at Dorsey and Whitney technical support through Robert Half Technology

Eden Prairie, Mn

- Answer and process up to 50 external telephone support requests per day for touchscreen POS systems- Troubleshoot support requests escalated from Level 1 Technicians. - Ensure prompt and complete resolution of all escalated support requests assigned.

Eagan, Mn

- Process incoming support requests, prioritize support requests and assign to appropriate technician. - Dispatch up to 30 technicians and follow up on completed jobs for billing and payment.

Eden Prairie, Mn

- Answer and process up to 50 external telephone support requests per day for touchscreen POS systems- Ensure support requests are escalated to Level 2 Support when appropriate.- Most commonly troubleshooting network connectivity, investigating Microsoft Access database corruptions, and providing End User training.

Uss John Paul Jones, San Diego, Ca

Duties- Operating electronic detection and deception systems. Evaluating intercepted radar emissions using computer databases. - Performing technical analysis of radar signals and systems in support of technical reports.- Defending the ship against inbound threats including anti-ship missiles. - Routinely working with classified information and technical material in support of national security.Accomplishments- Achieved Enlisted Surface Warfare Specialist designation- Advanced from E-1 to E-5 during enlistment- Obtained Top Secret:SCI Security Clearance

Bachelor Of Science - Bs, Information Technology

Aas, Network Systems Administraton

- Maintained a 3.8 GPA - Primary focus on: Linux Administration (Apache, MySQL, Samba), Windows Server Administration (Windows Server 2008.