Senior Engineer
Current• Service and Maintenance of CCTV, Access Control & Intruder Systems in line with British Standards and industry accreditations and Service Level Agreements• Processing jobs to ensure accurate records of works completed and remedial work required• Constantly providing Technical Support • Complete accurate documentation on time and communicate regularly with Helpdesk.• Participate in the company training and development as requested and on-call rota• Accurately estimating the time, effort & resources needed to effect system upgrades• Carrying out standard, complex and integrated software modifications and upgrades• Providing complex pre-sales technical support to the company's Marketing Dept.• Writing up accurate reports that can be understood by a non-technical audience.• Involved in the resolution of system, hardware, software & infrastructure problems• Providing network systems engineering support for different IT projects• Attending face to face meetings with clients to discuss their exact requirements.• Ensuring that services are delivered in accordance with established objectives