As a member of a small team, Dan provides skills across a large range of software, hardware and network technologies and platforms. He provides complete solutions to clients including supplying, installing and implementing PCs, servers, network equipment, hardware and software solutions. As a senior member of the Blueblood team he is also instrumental in mentoring and coaching new staff members, to ensure a high quality of service is provided to clients.His role includes:• The… Show more As a member of a small team, Dan provides skills across a large range of software, hardware and network technologies and platforms. He provides complete solutions to clients including supplying, installing and implementing PCs, servers, network equipment, hardware and software solutions. As a senior member of the Blueblood team he is also instrumental in mentoring and coaching new staff members, to ensure a high quality of service is provided to clients.His role includes:• The proactive monitoring and management of client systems including servers, workstations, other hardware and software (including patch and virus protection);• Administration, configuration and management of client systems including servers, network infrastructure, email and file systems. Including the setup and maintenance of users, security groups, network shares, network file structures and permissions;• Help desk support including the handling of escalated issues from Level 1 support• Researching and deployment of solutions for new problems.• Establishing and maintaining long-term relationships with clients, manufacturers and suppliers;• Liaison with company management on the provision and development of Blueblood services;• Implementation and management of the company’s service delivery processes for managed services;• Continued development and maintenance of the internal service delivery procedures and documentation;• Development and maintenance of systems documentation and policies for clients;• Backup and disaster recovery planning for customers including implementation of systems;• Research, testing and implementation of new products for customers including cloud based technologies;• Training, development and mentoring of new staff;• Pre-sales, sales, installation and support for a variety of software and hardware platforms; and• Project planning and implementation for client ICT projects. Show less

Blueblood Solutions provides Small to Medium Businesses with Complete System Management for all their ICT support needs.When Dan started at Blueblood he provided telephone and on-line support services to customers to resolve a variety of different IT issues on a daily basis, he also provided solutions including ordering, installing and implementing PCs and servers, hardware and software. His role as Customer Service Officer included:• Providing Help Desk Support services by phone… Show more Blueblood Solutions provides Small to Medium Businesses with Complete System Management for all their ICT support needs.When Dan started at Blueblood he provided telephone and on-line support services to customers to resolve a variety of different IT issues on a daily basis, he also provided solutions including ordering, installing and implementing PCs and servers, hardware and software. His role as Customer Service Officer included:• Providing Help Desk Support services by phone and email:• Troubleshooting and resolving customer IT issues including hardware, software and networking issues;• Logging jobs into Timesite (time and job tracking software) and escalation to appropriate staff.• Monitoring systems and alerts using Kaseya (systems management software), and reporting on these systems on a regular basis;• Performing regular maintenance checks and escalating and actioning issues as necessary;• Administration and management of client systems including file and email systems. For example: setup and maintenance of users, security groups, network shares, network file structures and permissions;• Liaising with Internet Service Providers and third party applications providers to purchase or troubleshoot services;• Preparing quotations and ordering equipment and software from suppliers;• Installing and configuring new hardware including Windows-based servers, workstations, laptops and printers;• Installing, configuring and troubleshooting software solutions;• Preparing and maintaining systems documentation for clients;• Promoting Blueblood services to customers; and• Maintaining and refining internal help desk policies and procedures. Show less

Dan was employed on a casual basis with Sargent Security to provide security services to embassies in Canberra on weekends.

Dan worked on a casual basis with Custom Security Services and provided the following security services:• Embassy security;• Event security;• Shopping centre security; and• Security for cash-in transit.

As a financial adviser and sales representative for this Building Society/ Bank based in Germany, Dan provided client acquisition, sales and service skills.His role included:• Responding to customer inquiries by understanding the inquiry, reviewing other inquiries and responses, gathering and researching information, assembling and providing the information to clients, and then confirming the client’s understanding of the information;• Recording customer inquiry details by… Show more As a financial adviser and sales representative for this Building Society/ Bank based in Germany, Dan provided client acquisition, sales and service skills.His role included:• Responding to customer inquiries by understanding the inquiry, reviewing other inquiries and responses, gathering and researching information, assembling and providing the information to clients, and then confirming the client’s understanding of the information;• Recording customer inquiry details by documenting inquiries and the response in customers' accounts;• Meeting customer service and organisation targets. Show less