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Dan Smith is listed as As a talented and focused leader, I ensure optimum service, productivity, and efficiency through successful operational improvement, risk mitigation, and project management. at DEX Imaging, a company with 844 employees, based in Jacksonville, Florida, United States. AeroLeads shows a matched LinkedIn profile for Dan Smith.
Dan Smith previously worked as Service Technician at Dex Imaging and Technical Service Operations Support Professional II at Xerox.
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I am a versatile professional with over 20 years of broad expertise collaborating with global, cross-functional internal and external clients in fast-paced environments. As an analytical problem-solver, I drive innovative solutions for seamless operations. I am recognized as a prudent decision-maker who possesses vital communication skills. As a dedicated leader and detail-oriented team player, I am willing to go the extra mile to complete any task. KEY HIGHLIGHTS INCLUDE:► Confirmed that company policies and procedures met current direction, making corrections when required and reviewing updates with senior leadership in North America and EMEA countries to implement changes globally.► Integrated 2 service organizations into 1 cohesive field service team during merger, achieving positive results within 3 months such as members supporting each other through straights and improving on weaknesses to ensure customer retention.► Reduced risk of financial penalties to Xerox while working with account team to develop solutions that best met customer requirements and needs.I welcome the opportunity to network; please feel free to connect with me via LinkedIn. A selection of my areas of expertise includes mentoring and training, technical and administrative support, field service, customer service, issue resolution, data collection and analysis, and report generation.
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► Manage onsite repair services, install new printing systems, and escalate customer complaints, ensure that work reports were accurately completed for each field visit.► Drive customer success by providing quick resolution to equipment issues as a field service technician.
Jacksonville, Florida, United States
► Served as global team member assisting sales teams by reviewing customer requests for proposals for new business and renewals for current contracts.► Checked ability of service team to deliver on commitment.► Helped review current account performance and profitability to determine if contract should be eligible for extension, working with contract team.
Birmingham, Alabama, United States
► Controlled day-to-day activities of 24x7 service delivery team to ensure that customer commitments were maintained.► Traveled to customer sites for meetings and provided phone and email responses to complaints and requests for quick resolution to customers’ satisfaction.► Led underperforming field service team, reviewing employee and team performance.
Southeast
► Provided phone and onsite support to other service technicians in Southeast region as senior service technician.► Assessed performance and identified opportunities for operational improvement by meticulously reviewing reports.
► Managed onsite repair services, installed new printing systems, and escalated customer complaints, ensuring that work reports were accurately completed for each field visit.► Drove customer success by providing quick resolution to equipment issues as field service technician.
Other employees you can reach at deximaging.com. View company contacts for 844 employees →
Ronald Beck
Colleague at Dex Imaging
Memphis, Tennessee, United States, United States
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AR
Awais Rajpoot
Colleague at Dex Imaging
Pakistan, Pakistan
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SK
Shauna Kain
Colleague at Dex Imaging
Washington DC-Baltimore Area, United States
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SC
Scott Casey
Colleague at Dex Imaging
Tampa, Florida, United States, United States
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SH
Shawn Hilbert
Colleague at Dex Imaging
Cape Coral, Florida, United States, United States
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KL
Kouider Labane
Colleague at Dex Imaging
Houston, Texas, United States, United States
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WM
William Mazzeo
Colleague at Dex Imaging
Greater Tampa Bay Area, United States
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JD
Julia Domino
Colleague at Dex Imaging
Memphis, Tennessee, United States, United States
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AF
Allan Faulhaber
Colleague at Dex Imaging
Cleveland, Ohio, United States, United States
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SG
Steve Garrison
Colleague at Dex Imaging
Shelby County, Tennessee, United States, United States
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Quick answers generated from the profile data available on this page.
Dan Smith works for DEX Imaging.
Dan Smith is listed as As a talented and focused leader, I ensure optimum service, productivity, and efficiency through successful operational improvement, risk mitigation, and project management. at DEX Imaging.
Dan Smith is based in Jacksonville, Florida, United States while working with DEX Imaging.
Dan Smith has worked for Dex Imaging and Xerox.
Dan Smith's colleagues at DEX Imaging include Ronald Beck, Awais Rajpoot, Shauna Kain, Scott Casey, and Shawn Hilbert.
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