Dan M. Email & Phone Number

Alexandria, Virginia, United States

Alexandria, Virginia

Maintain the Deputy Assistant Director’s calendar and serve as appointment scheduler. Manage travel and expense reporting. Create meeting agendas, presentations, meeting notes and other time-sensitive materials. Coordinate activities, accommodations, meetings and travel arrangements for Engineering leadership. Serve as liaison between the Engineering.

Arlington, Virginia

• Served as subject matter expert and quality manager for federal grant information center. Coordinated quality training and mentored grant information specialists. Created and implemented SOPs. Established ticket review.
• Spearheaded the acquisition, testing and implementation of new software to improve workflow.

Arlington, VA

Directly responsible management of contract operations at within the client agency. Interfaced with stakeholders and implemented new policies and procedures. Created SOPs and policy documents for to accommodate changes in the statement of work. Conducted annual reviews and human resource actions.

Arlington, VA

• Promoted to Project Manager/Call Center Supervisor. Conducted annual reviews and human resource actions. Analyzed statistical data, tracked trends and crafted reports on a regular basis. Met with all stakeholders.
• Championed the creation of an additional call center, doubling the contract size and improving response time as well as increasing revenue for the company.

Arlington, VA

Supported the Grant Information and Reception Center of the client agency. Informed information seekers on policies, processes and grant programs available. Processed and directed incoming work orders. Managed incoming visitors to ensure security procedures were followed.

Washington D.C. Metro Area

Supported several federal libraries and law libraries contracts. Gained experience, supported and solved problems in all aspects of library operations including Circulation, Inter-Library Loan, Reference, Collection Maintenance, Cataloging and ILS data entry.

Washington, D.C.

Responsible for recalling library materials from patrons. Provided collection maintenance services, including shelving books, journals and microforms, shelf-reading, and updating reference materials. Performed inter-library loans. Provided circulation desk services to patrons. Assisted patrons in finding collection materials. Assisted in periodicals.