Dan M. Email & Phone Number

Atlanta, Georgia, United States

• PROFESSIONAL EXPERIENCEWood Partners, Atlanta, GA December 2018 – PresentSenior Manager of TechnologyManagement of engineering and Cyber Security.
• Hands on support and design
• Managed daily networking operations, infrastructure of multiple locations statewide (100+)
• Infrastructure and operations development, buildout, and support
• Server upgrades and support of virtual environment Hyper-V / ESxi /Azure
• Develop, track, and control the information technology security standards

Atlanta, GA

• Management of engineers and operational teams.
• Created new processes, procedures, SLA and SLO
• Hands on support as needed
• Accountable for the performance of the technical support team, which will be measured through KPI’s linked to volume, SLA’s, quality & customer satisfaction
• Managed daily operations, help desk, infrastructure of multiple locations state wide
• Infrastructure and operations development, buildout and support

Sandy Springs, GA

• Manager of Service Desk and Engineering Key member of the executive management team. Developed future in-house and client's strategic direction by delivering new infrastructure solutions, improved ROI through reduced.
• Client Network and Server design and project implementation (Server 2008/ 2012 and Cisco firewall)
• Lead strategic team to standardize software, hardware, and network solutions to improve support for client infrastructure
• Oversaw departmental budgeting with direct drive to maximize ROI
• Increased team retention and mentoring with engineering and networking team
• Improve team support by producing new methods, procedures, and support documentation for more effective hands-on and remote support models

Chicago, IL

• Manager of Systems Operations (Contract)Contracted to establish IT department. Management of daily operations.
• Researched and negotiated contracts for IT infrastructure
• Implemented policies and procedures that maintained and improved infrastructure reliability to lower support cost.
• Data center design for co-location servers, routers, firewalls and san devices
• Purchased application software for inventory, assets, expense reporting systems, corporate email and web site to meet new state and federal regulatory requirements
• Hired and managed VP’s and department managers and IT staff

Atlanta, GA

• Provided strategic and tactical vision and planning along with daily management of staff consisting of 45 direct/indirect reports spanning all functions of IT infrastructure including database, systems, data center.
• Data Center consolidation and move (7 data centers from different states into two collocation sites main and Disaster recovery site). 1400+ servers, routers, MDF’s, all Telco related lines, racks, switches blades, F5.
• Focused on implementing department policies and procedures for Sarbanes-Oxley audits
• Worked directly with SVP and CIO of Operations for all aspects of the mortgage business, day to day operations, hands on reporting and collaborated with management to create professional development plans for each team.
• Responsible for budgeting and EDP maintenance
• Facilities build out for remote location from an end user and server stand point