Dan M. Email & Phone Number

Atlanta, Georgia, United States

PROFESSIONAL EXPERIENCEWood Partners, Atlanta, GA December 2018 – PresentSenior Manager of TechnologyManagement of engineering and Cyber Security.• Hands on support and design• Managed daily networking operations, infrastructure of multiple locations statewide (100+)• Infrastructure and operations development, buildout, and support• Server upgrades and support of virtual environment Hyper-V / ESxi /Azure• Develop, track, and control the information technology security standards• Helped manage the procurement of networking hardware, software as well as all services• Network redesign to meet national CIS Infrastructure standards• ConnectWise support and planning (Automate and Manage)• CyberSoc integration and support with Arctic Wolf • Experienced in leading a fast-paced technical organization while driving transformation and continuous improvement• Created new processes, procedures,• Entra ID (AzureAD) design and support• Knowledge of azure Scripting automation• Fortinet solutions implementation and support • Azure Intune MDM implementation for ipads and windows systems• Creation of system how to guides for support• PolyCom (HP) conference systems implemented across corporate offices• Cloud backup solutions for Azure Data, Exchange, OneDrive, SharePoint, and Teams

Atlanta, Ga

Management of engineers and operational teams.• Created new processes, procedures, SLA and SLO • Hands on support as needed• Accountable for the performance of the technical support team, which will be measured through KPI’s linked to volume, SLA’s, quality & customer satisfaction• Managed daily operations, help desk, infrastructure of multiple locations state wide • Infrastructure and operations development, buildout and support• Server upgrades virtual environment Hyper-V / VMware• Develop, track, and control the information technology annual operating and capital budgets 20 million • Manage the procurement of hardware, software as well as all services• Network redesign to meet global Infrastructure • Define IT strategic and operational planning to achieve business goals• Successful in leading an organization and delivering continuous improvement• Managed RMM tool sets and ticketing system to meet ITIL standards• Manage technical customer support activities in 24X7X365 global environment• Develop, track, and control the annual operating and capital budgets • Define IT strategic and operational planning to achieve business goals to meet ITIL Standards• Experienced in leading a fast-paced technical organization while driving transformation and continuous improvement

Sandy Springs, Ga

Manager of Service Desk and Engineering Key member of the executive management team. Developed future in-house and client's strategic direction by delivering new infrastructure solutions, improved ROI through reduced cost and increased productivity in support for small, medium and large non-profit customer base. Coordinated senior management and operational teams for transition of clients from TechBridge to CDI.• Client Network and Server design and project implementation (Server 2008/ 2012 and Cisco firewall)• Lead strategic team to standardize software, hardware, and network solutions to improve support for client infrastructure• Oversaw departmental budgeting with direct drive to maximize ROI• Increased team retention and mentoring with engineering and networking team• Improve team support by producing new methods, procedures, and support documentation for more effective hands-on and remote support models• Managed compliance though SOX, ISO standards, and versioning control• Repackaged services offering to allow for more of a customizable solution• Built and managed backup and recovery solutions, increasing reliability of customer data retention• Managed daily operations, scheduling field engineers, training of current and new staff• Worked hands on building RMM tool sets and ticketing system to meet ITIL standards• Created new SLA standards internal and client SLO’s• Customer facing Manager to make a smooth transition from one MSP to CDI MSP• Hands on hardware and software support level 4 for customer migration period (from Techbridge to CDI)

Chicago, Il

Manager of Systems Operations (Contract)Contracted to establish IT department. Management of daily operations. • Researched and negotiated contracts for IT infrastructure • Implemented policies and procedures that maintained and improved infrastructure reliability to lower support cost. • Data center design for co-location servers, routers, firewalls and san devices• Purchased application software for inventory, assets, expense reporting systems, corporate email and web site to meet new state and federal regulatory requirements• Hired and managed VP’s and department managers and IT staff• Developed company IT policies working directly with CEO and COO to incorporate best business practices throughout the company• Developed Risk Mitigation and Conflict Resolution policies and procedures• Implemented computer-driven bid and proposal processes for consistent and compliant responses to RFQs and contractual specification

Atlanta, Ga

Provided strategic and tactical vision and planning along with daily management of staff consisting of 45 direct/indirect reports spanning all functions of IT infrastructure including database, systems, data center, applications support, desk side support and change management teams for a multi-million privately held financial services company. • Data Center consolidation and move (7 data centers from different states into two collocation sites main and Disaster recovery site). 1400+ servers, routers, MDF’s, all Telco related lines, racks, switches blades, F5, sans and cabling• Focused on implementing department policies and procedures for Sarbanes-Oxley audits• Worked directly with SVP and CIO of Operations for all aspects of the mortgage business, day to day operations, hands on reporting and collaborated with management to create professional development plans for each team member• Responsible for budgeting and EDP maintenance• Facilities build out for remote location from an end user and server stand point• Budgeted recommendations of new IT, facilitates upgrades and new location build out