Dan Pui Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Core Responsibilities:Communicates store targets to the team and drives sales to achieve financial objectives.Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats).Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner.Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability.Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections.Maintains window and in-store displays to a high standard in line with merchandising guidelines.Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store).Ensures accurate stock merchandise and management (stock ageing , stock loss, space management) within the store.Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shop floor coverage.Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters.Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies.Qualifications:Fluent English (written and spoken)Industry expertiseProduct/Category knowledgeRetail Experience in GCC

Dubai

Achievements:Opened two Specialty Multi-branded Flagship Stores (Basketball) under GMG Group in DubaiWas awarded as Store of the month in November 2018 for the best performance across 60 stores in the GCC• SalesPlanning and assigning daily sales target to store staff and providing support as and when required to ensure store target are achievedTracking and maintaining daily and weekly KPI’s Reports (ATV, ASP, UPT, Conversion) Managing in-store events for exclusive sneaker collection launches (weekly)Targeted Posts on Social Media about NEW arrivals/Sales in relevant groups on social media to drive traffic to the store (own initiative)• Customer servicePromoting a culture of excellent customer service to ensure customer queries and complaints are resolved efficientlyAcquiring and retaining VIP customers and increasing brand loyalty and revenues• CommercialTracking and evaluating brands sales performance, research market trends and competitors trading activities to identify critical factors and propose action plans to increase sales and profitability Planning schedules via Storeforce tool, organizing optimal staff productivity and delegating tasks to ensure store objectives are achieved in an efficient manner • Stock managementCoordinating with warehouse team on stock new collections and replenishment deliveries, IBT, pull outs and a healthy stock inventory is maintained• Cross-Functional CoordinationSocial Media and Marketing Team - Liaising with the social media and marketing team to promote the trending collections and new arrivals and repost Influencer Stories from the storeBuying Team – Offering regular inputs on stock movement and new collection buy-ins and demand forecast based on previous sales history on brands/teams/categories External Agencies and Parties – Coordinating with the mall management for mall permit approvals Learning and development Team - Taking initiative to send the store staff for training and soft skills development

Dubai

• Product Trainings Conducting regular In-store Trainings according to the Store Inventory and new releases calendar communicated by the Brand TeamResearching and preparing the required training materials with a focus on features and benefits about the products to help the sales team develop their knowledge and achieve better KPI'sHighlight: During the time I was working there, I have created a product catalog featuring all products within the Basketball Category which was received very positively by the Senior Management. The aim was to make a handy resource available in store for the staff to check out at all times (helps new joiners/existing in-store staff to refresh their product knowledge)• Sales ActivitiesLooking after the Basketball Department in-store to ensure compliance with quality and customer service standardsOffering assistance to customers and serving them in order to ensure their needs are answered in a timely manner • Assisting customers in their purchase decisions by helping them select relevant and appropriate products, offering proper advice and related products for up-selling purpose• Arranging and replenishing on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times • Performing physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping • Arranging and displaying received merchandise under the direction of the Merchandiser/Shop Manager; changing tag prices of products during promotion periods or as needed

Dubai, United Arab Emirates

- After-School Sports Coaching as a freelancer for different schools across UAE;- planning, preparing and execution of the training program for enrolled students; i was taking full responsibility for its delivery to children in a way that enables more young people to enjoy, achieveand take part in physical education and sport;- promoting inclusion and teamwork for the children;- ensuring the health, safety, security and welfare of all enrolled students;- ensuring the relevant equipment is available for each session;- showing initiative in introducing new and varied sports to targeted groups of students.

Sibiu County, Romania

I was overseeing the business operations, setting and implementing the growth direction of the company, running the BD activities such as scouting for new leads (attending trade shows and exhibitions, running promo campaigns to build brand awareness)Coordinating with Vendors (stock market sellers from Holland) and Shippers on Cost Price Negotiations, raising PO's, shipments and ETA's to ensure that the required supplies are received in a timely mannerLiaising with the Finance team for daily tasks like: bank payments/invoicing/government approvals and licensingSupport in Sales Duties on the Shop floor along with the Sales Team during the peak season (Holidays/Christmas/Easter etc)

Sibiu County, Romania

During this 10 years I have been playing at different basketball clubs in Romania bothin the first and in the second league, e.g CSU Sibiu (we won the bronze medal in the nationalchampionship 2007/2008), Gaz Metan Medias, Vulturii Bistrita, Magic Sibiu. More than that, I used to coach a team of junior basketball players in Bistrita, my hometown;I teached them basketball fundamentals( dribbling, passing, shooting).

Master In "Training And Performance", Sports Studies

Bachelor Degree In Physical Education And Sports, Sports Studies