Dan Smith Email & Phone Number

Prague, Czechia

My time in senior management positions has taken a more specific direction with Jimmy Technologies. Focusing on the delivery of unimagined revenue streams, we make technology integrate businesses better internally and with markets externally. At Jimmy, we help companies thrive in the digital economy. We pride ourselves on quality development without unnecessary costs and open communication. Trust your inventive projects with our top-notch product specialists, engineers & designers and innovate, deploy or launch new valuable products at an unparalleled pace. Everyone in Jimmy has a proven record of building great products from scratch.We provide a complete product management lifecycle for automotive, mobility, transportation, and fintech companies. See more information here: https://clutch.co/profile/jimmy-technologiesContact me for a free consultation.Delivery Management, Product Owners, Product Design, Backoffice Management, Sales Operations, and Consultation.

Chattanooga, Tennessee, United States

parachuting to the U.S. we are pushing Jimmy into additional directions. We'll never neglect our abilities and skills in software development, but now we are offering a complete IT solution for SMBs.

Ostrava-City, Prague, Czech Republic; San Antonio, Tx; Johannesburg, Saf

2014 to 2020: OKIN: CEOOKIN is a managed service provider that delivers back office and front office solutions for SMB and enterprise client. As CEO I was responsible for developing and delivering on the short and long-term strategies of the business, implementing transformation programmes to ensure optimum delivery of services to our customers. I oversaw all expansion opportunities, established the technology roadmap and secured long-term strategic partnerships with the likes of Verizon, Allianz, O2, Fujitsu, Menzies and Cyxtera.Team Size: 20Employees: 1500Key achievements include: ◼️ Successfully developed and implemented new product and service strategies which secured 13 new customers and growing revenue from $6M to >$75M.◼️ Devised and implemented new delivery strategy for Verizon, reducing service delivery time by 20.5% which represented 22 working days.◼️ Transformed how the business carried out customer inquiries increasing CSAT ratings from below 7 (unhappy) to above 8 (positive experience).◼️ Led the expansion of the OKIN global footprint opening 2 location in Ostrava and Prague in 2015, an additional location in Ostrava 2016, San Antonio 2018 and Johannesburg 2019 (on hold due to Covid).

District Ostrava-City And Prague, Czech Republic

2013 to 2014: OKIN: Director of OperationsI was promoted to Director of Operations with responsibility for spearheading the creation of operational strategies focusing on client onboarding, KPI reporting / digital business analytics, knowledge training and development, PMO and customer service / ongoing care. I established a talent pipelining programme for all employees and managers, devised and directed all efficiency and improvement programs, led the digital transformation of the business encompassing NLP, RPA, API management, SaaS, ERP, CRM, BI/Digital Business Analytics, AI/Machine Learning and predictive data and developed a new client onboarding process.Team Size: 800Key achievements include: ◼️ Successfully established internal PMO team to drive business transformation initiatives which created >50% savings within the Shared Services Environment.◼️ Successfully led the programme to install fit for purpose security measures, policies, procedures, teams and infrastructure on both a technical and physical level for internal and external purposes.◼️ Rebuilt OKIN’s product and service catalogue, expanding the businesses offerings to include Human Capital provisioning, Business Process Management, Software Integration, and IoT applications and services.

Prague & Ostrava-City, Czech Republic

2012 to 2013: OKIN: Department ManagerI was promoted to Department Manager to coach and lead the Networks Operation Centre (NOC) for OKINs largest client Verizon. I established the businesses first meaningful KPI’s for operations and developed an employee continuous improvement training and career development programme. I Led numerous efficiency programmes changing roles, processes and procedures to improve throughput and functionality for customers and to deliver enhanced reporting for senior internal stakeholdersTeam Size: 300

07/2011 to 11/2012: OKIN BPS, Incident Manger07/2005 to 2/2011: Regions Bank, VP Financial Centre Manager03/2000 to 11/2005: Bank of America: Bank Account Executive04/1994 to 03/2000: NationsBank/Bank of America: entry level to Branch Manager