Dan S. Email & Phone Number

• Led customer data migrations utilizing various tools and methodologies tailor-fit to customer needs, spanning multiple business industries.

• Utilized skills in Python and SQL to create numerous data tools to extract and analyze data from various sources, provide personalized business reviews to customers, and improve internal processes.• Drove conversations with customers to understand needs and review proposed solutions, co-developing the ideal implementation. • Piloted initiative for interdepartmental cross-training to allow a wider breadth of knowledge and additional coverage for a variety of customer projects and situations.

• Acted as a lead resource for customer-facing SSO and API implementations, creating a positive environment for customer interaction through consistent performance and delivery. • Developed a Python tool to automatically validate customer data files, reducing the time to process each file by 3-6 hours on average. • Established and managed biweekly meetings to prioritize customer requests with internal stakeholders, increasing overall team efficiency.

• Led our team's first set of data migrations using custom ETL tools, reducing our time to migrate a customer database by multiple months per project. • Created and utilized SQL scripts and repositories to analyze and update customer data, increasing customer satisfaction and value from projects by eliminating hours of manual system input per request.

Austin, Texas Area

• Interacted with customers, partners, field teams, and software developers to provide technical advice and assistance while upholding company performance metrics and providing exceptional customer assistance. • Applied advanced critical thinking and problem-solving skills to resolve a multitude of customer support cases in a timely manner. • Assisted our Business Systems unit by administering and customizing our Salesforce platform by creating dashboards, custom workflows and variables.

Bachelor Of Science (B.S.), Computer Science

Activities and Societies: Billiards Club - PresidentDean's List Fall 2009

Education record

Graduate of 2006