Dan Travis Email & Phone Number

New York City, New York, Us

Working as a Senior Technical Writer to create, revise and publish documentation related to Execution Management platform and Process Mining applications. Collaborating with team members, developers, project managers, and other SMEs across the United States and Europe to define and develop user documentation for a range of audiences. Using Paligo to create end user documentation, reference guides, online help, API documentation, getting started guides, SDKs, and other materials to support worldwide customer base. Using Google Analytics to identify areas of interest to users and recommend additional resources devoted to these subject areas. Review and revise UI/UX copy for customer facing interfaces, updating Miro/Figma boards with revisions or new copy, and participating in product review sessions. Automated user feedback process using Jira to automatically create tickets and developed new templates for outbound user responses.

San Francisco, California, Us

Working as a Senior Technical Writer creating documentation for end users, developers, and technical support agents. Instituted new processes integrating writers within the development cycle to facilitate document creation, assist in user reviews, and schedule content publication. Creating knowledge base articles and release notes for CCaaS platform using Paligo and Zendesk. Developed CMS integration guides for multiple platforms and documented new API functionality. Helped convert existing documentation to Markdown for distribution to global partners through GitHub repositories.

Worked as a freelance Technical Writer on a variety of 1099 contracts from my home office to create end user documentation, such as User Guides, System Manuals, Online Help, Technical Manuals, and Training Materials. Created interactive eLearning solutions to train users in custom software packages. Took on additional writing tasks as needed, including marketing materials, API documentation, wiki articles, press releases, email blasts, and web content. Clients ranged from national brands such as Motorola to smaller startup companies.Spent three years as part of the IT Learning & Development team at Penn State University creating articles in ServiceNow for both help desk support and customer facing knowledge bases. Supported online learning programs including Canvas, Zoom, Office 365, SharePoint, Kaltura, TopHat, and Qualtrics. Assisted university faculty and staff in moving courses, lessons, assignments and other resources to online learning during spring of 2020 and supervised junior writers.Previous project work included interviewing SMEs, creating documentation targeting a variety of audiences including end users, developers, technical experts, government auditors and more. Developed online help systems, users guides and other types of end user documentation for a variety of software applications, commercial products, consumer electronics, mobile applications, medical devices and various other products. Have experience working in the finance, online advertising, natural gas, government regulation, digital infrastructure, medical device, pharmaceutical, insurance, manufacturing, and SAAS industries.Completed projects using MadCap Flare, Adobe RoboHelp, FrameMaker, InDesign, Illustrator, Photoshop, Microsoft Word, Oxygen XML Author, WordPress, Quark Xpress, Author-it, Help & Manual, Doc-to-Help, Microsoft PowerPoint, Adobe Captivate, Articulate Studio, ServiceNow, Atlassian Confluence, Camtasia Studios, MediaWiki, Visio, and more.

Short-term W-2 contract updating FIXML message specification documents and developer reference guides using Adobe FrameMaker and Microsoft Visio. Interviewed SMEs to identify changes needed for each message in the current documentation. Worked with developers to create messaging diagrams and sample messages using XML Spy. Wrote release notes highlighting the specific changes in each release for distribution to the trading firms as a PDF, as well as publishing to the customer support wiki. Used ClearCase for version control and Snag-It for screen captures.

Mountain View, Ca, Us

Worked as a Technical Writer for Google’s Search Advertising division in Chicago. Wrote introductory guide, marketing materials, and online help for advertiser networking project based out of New York City office. Created inline tooltips and FAQs for the application’s UI. Authored Getting Started Guide and Best Practices documentation for new clients. Responsible for updating internal Wiki Knowledge Base with most current version of all documentation.Used MadCap Flare to create help systems for online data feed project and search advertising soft- ware. Created external users guide for both projects using Adobe FrameMaker. Used Microsoft Visio to create data flow diagrams reflecting how information is disseminated in the data feed project.

Chicago, Illinois, Us

Worked on a W-2 Contract at the Options Clearing Corporation in downtown Chicago. Maintained more than 20 versions of online help for two different financial trading systems using RoboHelp X5. Created 12 levels of Web Help for an internet based application and 10 versions of Oracle Help for an internal, Java-based system.Created and maintained technical specification forms, user reference guides, and user supplements for all DDS documentation used both internally and externally to create and format inbound and outbound FIXML messages. Created and maintained technical documentation such as implementation strate- gies, architecture design documents, security approach documents, and deployment plans.Worked with developers to produce requirement and design documents for screens, modules, reports, and functionality in the internet and Java based applications. Responsible for documentation sent to the Security and Exchange Commission (SEC) detailing all new functionality, changes, and enhance- ments in new system releases. Produced user guides, system manuals, FAQ documents, and Clearing Member manuals for five individual user types for each release.Maintained internal web site where all documentation, training materials, internal procedures, and reference guides were made available for download. Updated external web site with all relevant docu- mentation for clearing members, exchanges, banks, and clearing corporations based on their respec- tive security level.

Worked as a Technical Writer on a W2 contract at the clearance center for the Chicago Board of Trade. Project work involved interviewing SMEs, creating reference manuals for two separate on-line trading applications, and documenting the process flow of the coded messages passed between systems.Documentation was distributed to users at every firm trading on-line at six major financial exchanges. Documents were created in Microsoft Word, Adobe Acrobat, Microsoft Excel, Visio Professional and Microsoft Photo Editor.

Us

Served as a Technical Writing Consultant, being assigned to clients in a variety of industries through- out the Chicagoland area. Project work consisted primarily of system documentation, user training, and web development. Worked extensively with various software packages including: Microsoft Office, FrameMaker, RoboHelp, ForeHelp, Microsoft Front Page, Visio Designer and Visual InterDev. Completed projects in Windows, Unix and Mac environments.

St. Louis, Mo, Us

Worked on a W-2 contract for a six-month placement at Caterpillar’s East Peoria offices in the Corpo- rate Information Systems Department. Duties focused on system documentation, web development, desktop publishing and user testing. Completed assignments using the Lotus Office Suite, Doc-To-Help, RoboHelp, Quark Xpress, Adobe PageMaker and Adobe Photoshop.

B.A., English

A.A., English