Working predominantly with clients in the UK Public Sector market to understand business challenges, requirements and aspirations to define, build and deliver relevant Red Hat Consulting and Training work packages to help accelerate and de-risk their projects, and support their overall digital transformation journey using Open Source technologies and processes.My main areas of responsibility are:- As part of Red Hat account teams, develop relationships with key customer stakeholders to grow bookings and revenue within my nominated accounts- Actively participate in account planning/strategy sessions and reviews with the wider account team- Closely work with strategic business partners to complement solutions and maximise client value- Lead stakeholders, coordinate, organise and help facilitate discovery sessions to capture client vision, challenges, opportunities and goals, and turn them into opportunities for Red Hat- Work with the cross-functional account team and internal stakeholders to translate customer requirements into customer value propositions supported by Red Hat services, offerings and solutions- Lead professional services team responses to customer requirements, creating proposals, and negotiating commercials- Negotiate pricing, project costs and contractual terms with customer stakeholders at all levelsWork closely with internal stakeholders such as business lines, Finance, Legal, and Risk Management to gain necessary approvals and sign-offs- Assist the Regional Services Manager and vertical Sales Manager with professional services bookings and revenue forecasts- Ensure timely engagement, coordination and proper handover of projects to Delivery teams- Collaborate with Business Development Managers, Solutions Practices, Partner & Alliances, Marketing and other Territory Services Managers on wider strategic initiatives and business development activities- Capture best practices in the sales and delivery process for re-use and improvements

Territory Service Managers (TSMs) work closely with a region or subset of a region's Red Hat sales representatives to drive business development for Consulting Services from presales through to successful project initiation by leading sales cycles, preparing project approach documents and project proposals (SOWs) that include business and technical requirements as well as the appropriate solutions, schedules, delivery times, and cost.

Worldline is a market leader in the provision of end-to-end services for critical electronic transactional-based solutions across a wide range of markets, including transport systems, B2B, B2C, financial services, scheme membership services and open and closed-loop payment services. My main areas of responsibility were:• Solution and Product Owner for Worldline’s integrated multi-modal Smart Ticketing solution, responsible for its roadmap, pipeline, revenues, profitability, capabilities and deep understanding of its differentiated features and USPs• Provide product/solution expertise and pre-sales support to Sales team in front of clients• Identify & develop leads and opportunities, particularly relating to Smartcards and payments• Coordinate with the Sales team to position Value Proposition within target accounts• Bring ideas and new thinking to help to take Worldline relationship higher in the value chain• Drive thought leadership and innovation from Worldline• Work with Operations and Technical teams to ensure “build once sell many” philosophy for products• Defined and maintain Worldline Smartcard strategy and roadmap, covering ITSO, non-ITSO and cEMV• Creation of commercial models to build compelling business cases for products/solutions• Management of 3rd party suppliers providing components for overall solution• Development of contracts with clients and/or suppliers to manage risks and responsibilities for WorldlineI was part of the core team responsible for securing a key contract with Transport for Greater Manchester (TfGM) to supply and operate a fully integrated commercial Smart Ticketing solution for both ITSO and Contactless bank smartcards. I am now working as part of the project team where I provide strategic input and guidance to ensure the solution is aligned to the Worldline, TfGM and wider Smart market visions.

Atos is a market leader in the provision of end-to-end services for critical electronic transactional-based solutions across a wide range of markets, including transport systems, B2B, B2C, financial services, scheme membership services and open and closed-loop payment services. In July 2013, Worldline was carved out of Atos to operate as its own legal entity, focussing on transaction based business. I retained the same Product Management role as part of the carve-out.

A market leader in the provision of end-to-end services for critical electronic transactional-based solutions across a wide range of markets, including transport systems, B2B, B2C, financial services, scheme membership services and open and closed-loop payment services. My main areas of responsibility were:- Pre sales and contract negotiation- Bid to delivery management- Business analysis, requirements gathering and documenting, solution specification- Commercial and cost model production to build a compelling business case- Delivery and implementation of solutions- Project Management, managing internal teams, clients and third party suppliers- Provide transition support from project to operational service- Support of operational and technical issues during rollout and pilot- Pre sales and contract negotiation- Bid to delivery management- Business analysis, requirements gathering and documenting, solution specification- Commercial and cost model production to build a compelling business case- Delivery and implementation of solutions- Project Management, managing internal teams, clients and third party suppliers- Provide transition support from project to operational service- Support of operational and technical issues during roll-out and pilot- Continual account management to facilitate further up-selling- Active participation in product roadmap to design the next generation of products

The Logic Group specialises in the secure management of information and transactions through the delivery of trusted payment and loyalty solutions that enable increased revenue, improved profit, and reduced operating costs and risks to its customers. My main areas of responsibility were:- Consultancy services for major EFT (electronic funds transfer) projects, specialising in POS integration, architecture and design in Customer Present and Internet Environments- Formulated and implemented bespoke installation and upgrade strategies for customers- Produced detailed solution documentation, highlighting time-scales, resources required, and the associated risks, issues and assumptions- Provided Technical Support to customers, Client Support Centre and Pre-Sales departments- Maintained a detailed understanding of The Logic Group's core products

My Main responsibilities were:- Produced test strategies for specific products based on defined software requirements- Produced detailed test documentation, highlighting the resources required, and the risks and assumptions associated with testing each product release- Deputised for Test Centre Manager on a regular basis- Lead a team in the creation of test artefacts to ensure time-scales, accuracy and quality standards were met- Provided test effort estimates on behalf of Test Centre team for multiple products and customers- Coached team members of the Test Centre, providing support and guidance as and when required

EDS provides end-to-end IT services in applications, business process, and infrastructure technology outsourcing across various market areas. During my time at EDS, I worked predominantly in the Defence sector, where I was cleared to a high level of security, specialising in on-board ship IT solutions My main areas of responsibility were:- Evaluating and procuring solution hardware and software- Liaising with customers to refine and implement an agreed set of requirements- Integrating mixed Unix and PC solutions in preparation for on-ship installations- Creating multi-operating system scripts to automate repetitive system procedures- Installing complete IT systems on-board Royal Navy and Royal Fleet Auxiliary ships in the UK and abroad- Responsible for co-ordinating and achieving sign-off of Harbour Acceptance Tests with MoD authorities- Produced bespoke training documentation and delivered training courses to complement installed solutions- Provided on-site and telephone Technical Support services to the Customer around the globe