Specialising in delivering tailored Access Control and Logistics package solutions for construction-based companies. I have extensive experience managing project plans, timelines, and progress tracking. I am adept at identifying and mitigating risks associated with systemic or operational changes, ensuring minimal impact on stakeholders and seamless project/application execution. Managed the integration of a Logistics platform that successfully facilitated over 3 million deliveries over six years through the implemented software. Designed and implemented multiple distinct operational processes, each delivering identical output requirements, seamlessly integrated into the HS2 Vehicle Management System. Ensured all integrations adhered to strict business logic and met the KPI and compliance requirements of key stakeholders, delivering efficient and measurable results. Spearheaded the project life cycle, from initial project scope, through to implementation, and the transition from project completion to business as usual (BAU). Served as a key advisor for new Logistics application projects, providing expert guidance on implementing similar approaches to ensure consistency and success.

In this Role I was working on behalf of of Lloyds Banking Group in dealing with complaints regarding to the sale of Payment Protection Insurance. This involved having to rationalise whether a customer’s complaint would be upheld or declined to whether they would receive compensation for the miss sale of PPI. This role included having to collect masses of information surrounding the customers circumstances over a relevant time period, and if needed to contact the customer to collect more information to analyse and judge their complaint to a high level of certainty and fairness. This meant having to use various software’s and programs to collect such information and having to explain my findings and judgement on such findings at every step of the investigation. As this case dealt with judging a case on individual circumstances, there was new guidance released on a weekly basis on how to effectively deal with new and updated circumstances. This was part of the role to ensure that all new guidance was adhered to in place of any outdated guidance that could be detriment to the customer or Lloyds Banking Group

In this role, it was my job to calculate redresses for PPI complaints. This involved inputting large quantities of data from various internal sources into a redress calculator, whilst at the same time corresponding with other areas of the complaints team to ensure all the information is collated and to track down any information that is not. I had widespread training into their internal software, which included their extensive Data Archive system, as well as the authority to make changes on such software.