Dana Baxter Email & Phone Number

Greater San Diego Area

Initially hired as an Instructional Designer/Trainer, I later transitioned to the role of Instructional Designer II. I was the first Instructional Designer hired by the company, and I was accountable for establishing and building the Instructional Design function from the ground up. I was instrumental in researching, developing, and implementing training programs and instructional materials. I led instructional design projects from inception to completion, ensuring timely delivery and adherence to quality standards.Select Achievements:Served as the Administrator for Cornerstone’s Learning Management Systems (LMS) implementation. Led the project team and managed project from conception to completion, ensuring seamless integration and user adoption.Produced core training programs and onboarding curriculum to acclimate new employees to processes, procedures, and performance expectations, promoting a smooth transition and rapid productivity.Developed and delivered a successful in-person training program for a new check-processing device and procedures, ensuring comprehensive rollout and integration into new hire onboarding and training.Established a comprehensive eLearning course on sales ethics and integrity using Articulate Rise, incorporating scenario-based interactions and assessments, resulting in a noted reduction in unethical sales behavior among staff.Converted an instructor-led class to virtual delivery, streamlining content, incorporating online modules, and creating outside class activities, resulting in continued training during the pandemic with high satisfaction scores.Created and piloted a leadership training class on effective coaching for managers, developing comprehensive materials and conducting train-the-trainer sessions, resulting in high demand and positive evaluation scores.

Costa Mesa, California

Originally hired as a Trainer Specialist and later promoted to Senior Instructional Designer, I became one of 20 members on the Instructional Design team. I played a pivotal role in researching, creating, and implementing training programs and instructional materials. I collaborated closely with stakeholders, subject matter experts (SMEs), and business leaders to understand training needs and objectives. Select Achievements:Conducted comprehensive needs analysis across territories with stakeholders to identify performance gaps and develop targeted training solutions that addressed business objectives.Designed innovative learning programs tailored to specific audiences, ensuring alignment with performance goals for maximum impact.Developed and implemented diverse training events that for both customer-facing and call center staff, leading to measurable improvements in job performance.Partnered and collaborated closely with business partners to prioritize training needs and initiatives, identifying critical coaching opportunities to foster continuous improvement and skill development.Spearheaded using a comprehensive suite of tools to assess performance strengths, including achievement tests, questionnaires, simulations, and performance checklists for thorough evaluation of personnel capabilities.Enhanced learners' experience by creating engaging and interactive classroom environments, utilizing creative instructional strategies to achieve positive results and optimize overall performance.Collaborate with organization management to ensure learning transfer and performance/behavior improvement. Update training manuals regularly to ensure changes in policies and procedures are communicated to staff in a timely manner.Prepare, analyze and present training data and/or to management groups and make recommendations to improve performance.Facilitate training programs and solutions across multiple markets through Leader-led and Virtual Web-based delivery methods.