Dana Best Email & Phone Number

Atlanta Metropolitan Area

Establishing and monitoring performance goals for team members while provide coaching and feedback to improve performance. Currently developing and implementing training programs to improve the skills and knowledge of team members. Successfully implemented training programs that increased employee morale by 57% and reduced negative employee turnover by 5%.

Norcross, GA

• Take customer orders and process payments.
• Prepare and serve numerous café beverages, pastries, and sandwiches per day with speed, quality and consistency in fast-paced, high volume environment.
• Train new employees.
• Maintain clean and safe working and food service area.
• Sell and merchandise other store products such as drinkware and seasonal items.

Morrow, Georgia

• Scheduled appointments, and verified dates and times with patients.
• Managed a multi-line phone system, greeting all patients in a pleasant manner.
• Verified patients' eligibility and claims status with insurance agencies.
• Identified and rectified inconsistencies, and deficiencies in medical documentation.

Norcross, GA

• Completed all point of sale opening and closing procedures, including counting and closing out cash registers.
• Cross-trained and backed up other customer service managers.
• Facilitated inter-departmental communication to effectively provide customer support.
• Trained numerous new sales associates each quarter.

Kennesaw, GA

• Effectively managed a high-volume of inbound and outbound customer calls in a complex, fast-paced and challenging call center environment.
• Provided knowledgeable response to customer questions regarding cell phone products, order placement, shipping, discounts, assumptions of liability, etc.

Atlanta, GA

• Stocked and replenished merchandise according to store merchandising layouts.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Supervised and directed all merchandise and shipment processing.

Bachelor'S Degree, Human Services

Activities and Societies: - Consistent Dean's Lister - Vice President, The Math Club - President, The Science Group - Member, The Varsity.

High School Diploma

- Best Science Project - Most Outstanding Speaker - President, The Debate Society - President, The Tech Association - Member, The Sports.