Dana Fox Email & Phone Number

Charlotte, North Carolina

Charlotte, North Carolina

• Oversees the tax payment process for CBRE's portfolio of escrowed loans consisting of 27,000 parcels and over $1 billion in annual taxes • Ensures that quality control functions for outsourced vendors are performed within SLA; Responsible for continuous process improvement to address and mitigate process weaknesses and align with industry best practices• Trains new and current employees on departmental processes and procedures • Maintains and continuously improves compliance with all tax related reporting by ensuring timely payment of commercial real estate property taxes • Works to minimize delinquent taxes by liaising with borrowers, lenders, and management to obtain funds and reconcile accounts; maintains delinquency rate below 3% for both escrowed and non-escrowed loans • Researches records to respond to lender and borrower inquiries as well as internal and external audits

• Acted in a client relationship support function for portfolio management to provide insight to clients regarding complex escrow functions• Prepared escrow reporting and analysis through use of SAP Business Objects tool; Reporting was utilized for management and internal/external client reporting • Performed over 600 pre-closing escrow analyses for new escrowed CBRE loans • Responsible for the completion and implementation of tax and insurance escrow analyses for GEMSA’s portfolio of commercial real estate assets valued at approximately $120 billion

B.S. Business and Enterprise Management

Winston-Salem, North Carolina

-Bridged the gap between the Winston-Salem area and the Wake Forest campus community through ad sales in the consumer guide of the Wake Forest University official planner.-Cold called on up to thirty businesses a day -Sold over $11,000 in advertising sales. This also went to the Wake Forest team total of $41,000.

Bachelor Of Science (Bs), Business And Enterprise Managemenr

Bachelor'S Degree