Served as strategic partner and leader of variety of responsibilities associated with HR organization. Led team to provide business partners’ resources and support for new HR business initiatives and existing HR process improvements. Represented organization on 2 enterprise-wide initiatives, re-platforming of HR content management resources and implementation of Salesforce Client Relationship Management (CRM) tool.• Managed team performance, workload allocation and cross training to execute business initiatives.• Built dedicated Specialist team to support HR administration needs related to key business initiatives (I.e. mergers and acquisitions, benefit and payroll related programs or process changes, etc.)• Consulted on and executed internal organizational changes to establish Specialist team as tier 3 support for contact team, dedicated to research, partner and identify root cause and resolution for benefit and pay related issues and escalations.• Developed tools to identify and track escalations; used data to provide insight to HROC Business partners.• Managed implementation of new CRM tool for HR Contact Center; provided thought leadership on business impacts and engaged multiple partners to finalize privacy requirements.• Led formal Form Design Document creation efforts by capturing requirements for 70+ HR web forms impacted by transition to SharePoint platform.• Received “HR Operations Partner Award” for successful collaboration on SharePoint platform initiative.

Managed a variety of HR initiatives associated with leading a team responsible for executing cyclical processes and supporting administrative needs related to new business initiatives and/or new work intake for HR.• Streamlined work and reduced costs by addressing inefficiencies in 75 cyclical HR processes, resulting in savings of 50+ hours per week.• Recommended and implemented 55 cyclical HR reports and processes with India teams.• Assessed complexities of internal Tax Credit administration, inspiring business review resulting in successful vendor outsourcing transition and team achieving $20 million in tax credit savings. • Collaborated with HR partners to provide resources, recommendations and insight on key HR initiatives, process impacts and escalations related to benefit and pay processes (i.e. Tuition, Metropass, Service awards, open enrollment, annual merit, etc.)• Improved compliance for team member document release to 3rd party requesters by spearheading project to validate, implement and document best practice requirements.

Led internal process improvement projects and managed HR Operations Center’s 12 vendor partners (including: administration, providing feedback, facilitating business directives and performance reviews).• Established consistency and quality of 100+ cross-functional HR reports by establishing a formal inventory, validation and governance process.• Improved HR vendor performance by implementing scorecards and formal quarterly business reviews to review business impacts, discuss upcoming initiatives, and evaluate performance.• Created formal invoice audit process and centralized contract repository. • Managed State Unemployment contract renewal worth $1.2M, facilitating vendor request for proposal. (RFP), 2 contract negotiations; incorporating scorecard and penalty fees into contract.• Integrated PeopleSoft and email access with SUI vendor to reduce internal workload.• Managed annual W-2 program for HR (SOW, contract, business expectations, etc.) in partnership with internal and external global partners.• Engaged internal partners to establish HIPAA/non-PHI requirements for W-2, verification's and SUI contracts.

Supported W-2 and State Unemployment Insurance (SUI) administration and vendor relations; including contract administration, business direction and performance, for HR Operations.• Subject matter expert and point of contact for operations and vendor expectations.• Achieved $120K savings to final SUI contract spend, collaborating with internal partners and vendor, administering RFP, and facilitating renewal process administration.• Ensured fit-for-purpose vendor by establishing dual recommendation to "pilot" new partner for 1 year assessment.• Reduced unemployment administration errors by creating and piloting scorecard with SUI vendors.• Piloted formal quarterly SUI Business Review meetings to review performance, discuss upcoming initiatives and evaluate performance from previous quarter.• Managed annual W-2 program for HR (SOW, contract, business expectations, etc.) in partnership with internal and external global partners.