Bridging the gap between sales and customer success by ensuring a good fit with customers through pilot programs that gauge clients' data viability and commitment to adoption.

- Leveraging sales and writing skills to create copy that converts - Helped a recent client increase ROAS from 124% to 459% in 2 months with the implementation of a new sales email funnel - Highly organized and able to condense large amounts of information into a succinct format

I joined First as the 12th employee and rode the wave until our successful acquisition by RE/MAX in December 2019.

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Key Account Manager | 2018 - 2019
- Led the implementation of a new channel sales model from concept to execution
- Averaged 65% conversion rate after group sales presentations
- Collaborated with product team to inform roadmap based on customer feedback
- Hosted training sessions with an average 45% increase in customer engagement
- Directed Customer Success team on process improvements related to onboarding
- Key player in the successful sale of the company to RE/MAX in December 2019

Sales Account Executive | 2017 - 2018
- Joined the sales team to help the company achieve aggressive growth goals
- Key player in attaining $5m Series A funding round in March 2018
- Met and exceeded quotas by as much as 20% on a regular basis
- Responsible for demo-to-close, with experience negotiating contracts
- Known for excellent product knowledge, with a focus on machine learning technology

Customer Success Manager | 2016 - 2017
- Founding member of the team, created and implemented client training materials
- Responsible for onboarding, training, and developing customized success plan for new clients
- Operated as a coach and direct point-person for systems advice and provided guidance on business strategies and best practices
- Internal voice of the customer, providing regular contributions to marketing efforts, including advertising and website copy

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First.io creates top-performing predictive technology for real estate agents. Their user-friendly mobile app, First Conversations, predicts upcoming listings in an agent's network and notifies them when someone they know puts their home on the market.

With SMART, I made the transition out of hospitality and into Sales and Training. Well connected in the community from my time at FIG, I jumped at the chance to introduce dozens of new hotels and restaurants to the benefits of food waste recycling.

After I sold the program I would go back and train/hype up the employees, making sure to appoint Champions for the program and check in with them during future visits.

Eventually, I was asked to lead the new Grocery program, including the roll-out and training for over 40 stores over the course of 3 months.

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- Managed relationship for #1 client and conducted field-based research
- Provided training and education for new clients
- Contributed copy for website and promotional materials
- Acted as a brand ambassador at conferences and conventions

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SMART Recycling offers a premier food waste recycling program that helps businesses reduce their environmental impact and give back to their communities.