Dana Miller Email & Phone Number

Oxford, Ohio, United States

• Founded and lead a global business architecture working group, collaborating on evolving higher education reference models used by over 1,000 universities worldwide• Developed and implemented innovative strategies to enhance global standardization and drive educational excellence• Achieved significant impact by fostering a community of experts and driving the adoption of cutting-edge architecture practices

Arlington, Texas

Develop stakeholder relationships, plan and design enterprise architecture practice start-up.+Develop enterprise architecture principles, scope of practice, and plan for configuration management database (CMDB) development+Standardize and support the technology acquisition process+Collaborate with leadership to create support documentation (playbook, runbook, functional specification) and visualization templates in Lucidchart+Design architectural review board+Develop Artificial Intelligence application risk profiles+Create business architecture training materials+Develop and maintain reference architecture with higher education industry partners

Pittsburgh, Pennsylvania, United States

Create healthcare solutions with cost estimates for delivering complex, multi-year enterprise transformation efforts supporting the company’s mission and strategic initiatives.+Develop and maintain enterprise architecture knowledge and artifacts to support solution development in a high-production environment+Enhance the practice of collaborating with technical domain teams to create solutions+Improve the new hire onboarding process by developing a job shadowing program+Enhance the knowledge base library by documenting standard operating procedures +Provide recommendations to executive leadership on how to adopt a Scaled Agile Framework (SAFe)

Oxford, Ohio

Apply process improvement expertise to develop, as a team, a Lean program to change organizational culture. The program is a higher education industry standard with demonstrated financial improvements of over $120M since its inception in 2009.+Provide strategic and tactical solutions by conducting end-to-end business process and gap analysis for university enterprise projects, including a faculty effort reporting improvement, which resulted in $2.3M in financial savings

Oxford, Ohio

Develop business relationship management practices to improve the project portfolio intake process. +Led the business architecture practice of using capabilities to develop strategy, build technology roadmaps, create application rationalization plans, and create project portfolios to advance the university+Built out a Business Analysis and IT governance practice, which decreased IT project portfolio lead time from more than a year to 3 months+Built an actionable Service Catalog aligned to configuration management database (CMDB) in a SaaS ITSM tool for the university’s central IT division, positioning the organization to be metrics and service-driven, which has allowed the adoption of enterprise service management

Oxford, Ohio

Serve as HR liaison in a one-year, $7M university-wide Enterprise Resource Planning (ERP) upgrade implementation, delivered on time and under budget with simplified documentation and a monthly upgrade schedule.

Oxford, Ohio

Co-author and taught an online course for 20 students for the university’s Department of Computer Science & Software Engineering, titled “Computers and Society.”

Greater Seattle Area

Implement Balanced Scorecard, Lean, and Six Sigma methodologies to support new efficiencies and cultural change within the facilities (1,000 FTE) and IT (300 FTE) organizations. Provide project management support across IT divisions for a new facility management system.+Save $50K annually in software maintenance costs by designing cost-effective software and negotiating new agreements among facilities, housing, and hospitality divisions+Develop and conduct facility management software training for 250 staff members

Greater Seattle Area

Create customer, employee, and system administration websites.+Gain leadership and process improvement skills through the implementation of multiple projects+Participate in 15 facilities staff interviews

Greater Seattle Area

Revise and teach a 12-hour technical writing course designed for university staff.

Greater Seattle Area

+Provided application support and training to Facilities Services Personnel and clients who used a Unix-based Facility Maintenance System. Created custom user reports. Performed database systems administration, security, and maintenance.

Greater Seattle Area

+Supported Network Operations and wrote service procedures. Maintained configuration and documentation of PBX Routing Systems. Created customized audio library programs and participated in the creation of databases for an innovative, interactive School of Social Work counseling project.

Seattle, Washington, United States

Developed journeyman-level skills in exterior and interior painting.

Bristol Bay Alaska

+Commercial fisherman/crew member on a 32-Foot Bristol Bay Salmon Gillnet Boat. Performed all shipboard operations including navigation, net construction, cooking, repairs, and deck work.

Seattle, Washington, United States

+Operated and maintained an inventory control system for a 3 store retail operation. Provided restocking reports for warehouse staff to fulfil.

London, United Kingdom

+Coordinated personnel within the Radio Services Division, to select, record, and archive daily radio broadcasts from all BBC channels. Composed weekly memoranda to the World Services Division to document archived transmissions.

Moscow Idaho

+Using primary sources, documented, researched and wrote short histories of mining companies in Northern Idaho for a project funded by the National Endowment for the Humanities.

Bachelor Of Arts (Ba), History

Activities and Societies: KUOI, Phi Alpha Theta Historial Honor Society, Student housing leadershipLiberal Arts

The Deming Immersion Program Scholarship Recipient 2006, System Of Profound Knowledge, Total Quality Management Philosophy By W.E. Deming

An intensive six-day program was run by the late Dr. Deming's closest associates, Dr. Gipsie Ranney, Dr. Michael Tveite, and Dr. Joyce.

High School Diploma